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Orange Business Services is the partner of leading companies in France and multinationals around the world for business communication and IT services. With a presence in over 160 countries, Orange Business Services has the world’s largest seamless network.

no. 1 in France and a world leader

Orange Business Services is the leading provider of communications services for enterprises in France and a world leader. It serves businesses of all sizes in France and multinational corporations in over 160 countries.

By helping companies and their employees collaborate more effectively and operate more efficiently, Orange Business Services contributes to their growth and lets them engage better with their customers. In addition to dense network coverage and reliability, Orange Business Services provides a suite of IT, mobility, unified communications and customer relationship products, plus sector-specific solutions for healthcare, finance and transport business. It combines the highest levels of security and respect for the environment, earning the leading position in the Green Quadrant on Sustainable Telecoms in Europe published by Verdantix.

8 growth paths

With a focus on innovation and investment, Orange Business Services is pursuing eight growth paths. In addition to cloud computing and Internet of things, both at the core of the Group’s strategy, it is concentrating efforts on:

  • very high speed networks

France Telecom-Orange has the world’s largest seamless network, reaching 220 countries and territories and 900 cities.
It is also no. 1 in connectivity, with 317,000 IP VPN accesses and 25,000 customers connected. The Group is moving into the future with deployment of a very-high-capacity all-IP network ready to accommodate tomorrow’s applications. This infrastructure will offer more bandwidth for more services and high security. The Business Ethernet solutions, for example, provides nationwide coverage of over 3,000 cities, while International Ethernet Link for multinationals and large businesses is available in 75 countries;

  • videoconferencing

Images play an increasingly important role in business today. The Group aims to be no. 1 in videoconferencing in France and among the top three worldwide. Orange Business Services makes access to these solutions simple and ensures the interoperability of equipment and networks. In 2011, it forged key interoperability partnerships with British Telecom, Tata Communications and Telefonica, and developed easy-to-deploy customer solutions like Open Videopresence, a practical videoconferencing solution that lets outside partners join the conversation, regardless of their equipment or network. Coverage is now available in 106 countries;

  • desktop of the future

More and more people use their own devices for both work and personal applications, and nomadism continues to expand. Orange Business Services supports this trend by making the workspace available anytime, from any communicating device, including outside the office or on the move;

  • mobile device management

The ubiquity of new work practices means that companies must rethink the way they manage mobile devices. Device Management solutions from Orange Business Services let businesses manage multi-vendor and multi-operator fleets of smartphones, tablets or other devices, enabling employees to securely install business applications on their personal phones;

  • customer relationship solutions

As the leading operator for 360° customer relationship management, Orange Business Services offers a complete range of solutions and products spanning contact (public access numbers, Web portals, social networks, mobile applications, QR codes and more) to fully-fledged contact centres and interactive voice response (IVR). The suite also includes multimedia communication (text and voice messages, email, etc.) and onsite solutions (payment, dynamic signage, NFC, etc.). Over 230,000 businesses use at least one customer relationship solution from Orange Business Services. Two particularly innovative solutions were rolled out in 2011: Managed Contact Center, a turnkey, easily customised multi-channel contact centre for SMEs, and Contact+, the first multimedia support solution – phone, chat and videoconference – with per-use billing;

  • security

Protecting data flows across the company is a business-critical priority. In 2011, some 400 Orange Business Services experts developed solutions to protect the growing volume of mobile devices and network applications deployed by its customer enterprises. The Flexible SSL solution from Orange Business Solutions allows secure access by remote workers to the company network and data from a laptop, smartphone or tablet.

 

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last update: 01 March 2013