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improve quality of service

improve quality of service

Network performance is the ultimate weapon for winning the battle of customer loyalty and satisfaction.

Besides a strong investment policy, the Group carries out many other actions to ensure the quality of its networks:

management and maintenance of the networks are essential to meeting these expectations. Even before the client is aware of any loss of function, it is necessary to take action, which means anticipating, through traffic and equipment management, and being reactive in the event of a problem so the breakdown can be quickly repaired. “Service Management Centers”, sophisticated control rooms track service quality 24/7 with a technical interface that covers all the players in the chain, including call centres and distribution networks.

numerous “real world” tests are realized in all countries to measure and improve the performance of mobile networks.
the Group has also developed competency centres. With their own areas of expertise, these centres are made up of internal experts from various countries who can be called up depending on requirements and take action remotely or on the ground.

In 2011, French regulator ARCEP ranked « the Orange mobile network as the best in France » with network speeds two to five times faster than those of competing networks in 90% of cases.

last update: 08 March 2013

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