Orange launches international high-definition voice service for operators and service providers

Paris, Friday, January 11, 2013
  • Orange is the first global carrier to make international high-definition (HD) calls possible between two operators on both fixed and mobile networks
  • International HD voice is already live and is now available on the wholesale market for all operators and service providers worldwide
  • Orange extends end-users’ HD experience to international calls, including when roaming, and confirms its leading position on HD voice

Orange is the first carrier to offer international HD voice calls to enrich end-user experience

Following the launch of HD voice services between Orange Moldova and Orange Romania in October 2012, Orange has now gone further by making the service available to third-party operators and service providers via the Group’s international voice hub.

For end-users, high-definition voice reduces background noise and the "hisses and crackles" often heard on a regular call. By providing crisp, clear sound quality, callers benefit from a much richer sound that is even capable of conveying emotion and creating a greater sense of proximity between callers. In an international business environment, HD technology minimizes the effects of local accents and improves comprehension between multicultural speakers.

Harnessing the power of a full-IP world to boost international traffic and improve service quality

Through this service, Orange manages the complexity of routing HD-voice traffic across multiple networks on behalf of third-party operators and service providers. By using a single IP interconnection point and full-IP routing, Orange ensures end-to-end, high-definition service quality. HD voice is based on WB AMR and G722 protocols and is compatible with both fixed and mobile networks.

HD voice offers the most significant improvement in voice communications in two decades and allows operators and service providers to increase their own value proposition for their customers, whether they are using 2G, 3G or 4G networks. According to a GSMA survey(1), approximately 40% of users questioned say they would change their calling behaviour to make longer calls, more calls or both if they benefitted from HD voice quality. For business customers, HD voice is also available on IPX via a Multiservice IP eXchange offer.

Orange confirms its leading position on HD voice

As the world’s first operator to launch international HD voice, Orange aims to make HD voice a reality worldwide. Today there are over 120 HD enabled handsets and over 50 HD networks worldwide(2) out of which 15 are Orange. “Orange is the first operator to offer HD voice communications across national borders and this will dramatically improve the quality of international calls. HD voice has become a must-have service for operators and service providers that will enable them to increase their revenues and offer their customers significantly improved quality of service,” says Alexandre Pébereau, Executive Vice President, International Carriers, Orange.

To find out more about Orange's wholesale solutions:

1/ Adaptive Multirate Wide Band Version 1.0, 28th December 2011
2/ Mobile HD voice is already available in the following territories: Armenia, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, the Czech Republic, Denmark, the Dominican Republic, Egypt, France, Germany, Hong Kong, Ireland, Italy, Ivory Coast, Jordan, Kenya, Luxembourg, Malaysia, Mauritius, Moldova, The Netherlands, Nigeria, Poland, Portugal, Qatar, Romania, Russia, Serbia, Singapore, Slovenia, South Korea, Spain, Switzerland, Turkey, the UAE, Uganda, the United Kingdom, the USA and the Philippines.

About Orange

Orange is one of the world’s leading telecommunications operators with sales of 43.5 billion euros in 2012 and has 166,000 employees worldwide at 30 September 2013, including 102,000 employees in France. Present in 32 countries, the Group has a total customer base of more than 232 million customers at 30 September 2013, including 175 million mobile customers and 15 million fixed broadband customers worldwide. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services.

Orange is listed on the NYSE Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).
For more information:, and on Twitter: @orange, @presseorange, @orangebusiness.
Orange and any other Orange product or service names included in this material are trade marks of Orange Brand Services Limited.

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