Orange Money, the Group's mobile payment service, was first launched in Côte d’Ivoire in December 2008. It has since been made available in Botswana, Cameroon, Kenya, Madagascar, Mali, Niger and Senegal. Over the past few weeks, the service has also been launched in Jordan and Mauritius, in line with Orange’s goal to launch the service in all 22 countries in Africa and the Middle East where the Group operates.
In only eighteen months, Orange Money has quadrupled its customer base, which now covers 14% of all Orange customers in these 10 countries. In Madagascar, over a third of all customers have opened an Orange Money account, while in Côte d’Ivoire daily transactions now exceed one billion CFA francs per day. This exponential growth attests to the strong consumer appetite for this innovative, simple and practical mobile payment service in countries where the population has limited access to bank accounts but is widely equipped with mobile phones.
Access to Orange Money is very easy: mobile phone customers may open an Orange Money account for free whether or not they have a bank account. It allows customers to carry out simple banking operations and transactions in total security. The three key services include:
- money transfers, where users can send money using their phone to any Orange Money customer in the country;
- financial services, including solutions facilitating savings and insurance (according to the country);
- payments, giving users an easier way to pay their bills, as well as providing a simple way to buy mobile phone credit.
These two last categories of service are growing quickly. Thanks to partnerships with local service providers, Orange Money customers can pay some of their bills with their mobile phone. This is enables customers to benefit from the comfort and flexibility of a remote payment system and in many cases allows them to avoid a long and difficult journey. For example, Orange Money customers can already pay their electricity bills in Senegal or their water bills in Jordan.
In addition to payment, Orange Money also provides customers who do not have a bank account with a way to save money. In Madagascar, for example, customers can now sign-up to a life insurance scheme.
Commenting on the development of Orange Money, Marc Rennard, Orange’s Executive Director for AMEA operations, stated that: “Orange Money plays an important role in driving growth in our activities in emerging markets, allowing us to contribute to the economic and social development of these countries, while improving our customers’ loyalty.”
Discover the presentation of Orange Money: www.orange-innovation.tv/en/webtv/info_interviews/world-pulse/africa_middle_east/orange_money_4_millions_users_already
a video presentation of Orange Money
press release 53 kB
France Telecom-Orange is one of the world’s leading telecommunications operators with sales of 45.3 billion euros for 2011 and has 170,000 employees worldwide at 30 September 2012, including 105,000 employees in France. Present in 33 countries, the Group has a total customer base of 227 million customers at 30 September 2012, including 169 million mobile customers and 15 million broadband internet (ADSL, fibre) customers worldwide. Orange is one of the main European operators for mobile and broadband internet services and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.
With its industrial project, "conquests 2015", Orange is simultaneously addressing its employees, customers and shareholders, as well as the society in which the company operates, through a concrete set of action plans. These commitments are expressed through a new vision of human resources for employees; through the deployment of a network infrastructure upon which the Group will build its future growth; through the Group's ambition to offer a superior customer experience thanks in particular to improved quality of service; and through the acceleration of international development.
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