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data security

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Spam, phishing, computer viruses: as the Internet develops, so new risks emerge that need to be countered effectively.

a global security policy

As part of its global security policy, the Group deals with different risks from the beginning of the offering design phase, and puts tools in place to ensure data security and privacy for its customers.

Rigorous measures are implemented in all countries: a charter called the “Confidential Code”, translated into eight languages, sets out the information security rules that must be applied by each and every employee; the Group has introduced a restricted and clearly identified list of people authorised to access databases containing customers’ personal data; user identities are checked using very strict authentication methods; the Group’s responsible marketing guides ensure that personal data is never used for commercial purposes unless the customer has given their consent; all contracts with suppliers and partners include a specific clause on the protection of personal data.

solutions for customers

Besides internal measures implemented to protect the security and confidentiality of data, Orange offers its individual and business customers a comprehensive range of security solutions helping to facilitate electronic exchanges whilst providing end-to-end protection:

  • securing workstations (PCs) and communication tools (mobiles, PDA- type personal assistants), secure management of company mobiles;
  • securing network access (Internet, virtual private networks);
  • protection of company resources from attempts to listen in or destroy information;
  • detection and anticipation of attacks.

Practical advice is regularly dispensed to customers to heighten their awareness of risks and promote safe, responsible uses that will help to protect their personal data.

Private individuals and business people may also consult the “Protecting yourself” section on the Orange Assistance website (french website)

more information

last update: 15 May 2013