simplified telephones for use by the elderly
In many countries the Group launched mobile handsets designed to meet the needs of the elderly (ZTE S302 in Romania, Doro PhoneEasy 410gsm in Switzerland, Esencial in Orange Spain). All these phones offer simplified ergonomics with large buttons, a list of pre-recorded numbers, higher volume and an easily access “SOS” button enabling an emergency number to be recorded, to which a call or SMS can be sent by merely pressing the button.
Internet easy
Orange France launched an “easy Internet” option to discover theInternet in a simple way for seniors that did not want to miss the digital revolution.With an intuitive interface on a USB key, the senior can use his or her computer easilyto send e-mails, surf the Internet or manage photographs.Dedicated advisers are also available to answer any questions (a free call fromlandline on 0 800 18 51 49)
a tailored distribution network
In France, Autonomy offerings are distributed through a specifically tailored distribution net-work:
- over 6,000 salespeople and 750 qualified advisers all trained in the Autonomy offerings and in dealing with disabled people
- 231 approved “Autonomy” shops and four dedicated Rainbow areas
- a dedicated customer centre for disabled people available by phone (free Phone number 0 800 11 22 33), e-mail (offres.autonomie@orange.com) or fax (0 800 24 69 96)
- a remote sales service accessible to the deaf and hard-of -hearing with speech difficulties every Tuesday and Thursday since November 2009
- personalised support for the easy Internet option is available from Monday to Saturday (excluding public holidays, from 8 am to 8 pm on 0800 185 149).
