Orange Travel represents our commitment to ensure our services are clear, simple to understand and offer good value to our customers. We have achieved this by creating our Customer Experience Charter.
The Charter aims to strengthen awareness and perception of our travel offers when our customers are using their phones abroad by focusing on three main areas:
Our charging will always be clear with no catches or sneaky small print. And we’ll make it easy for you to get all the information you want at every stage of your trip.
We’ll give you the right advice at the right time about the right packages. Experts will be on hand to help you before, during and after your trip.
We’re going to give you coverage in every country in the world through our own networks or our partners. We’re not everywhere yet, but we won’t stop until we are.