Barts and The London NHS Trust reduce missed appointments with Orange's patient appointment reminder service

Orange UK has just announced that Barts and the London Hospital NHS Trust has significantly reduced the number of missed outpatient appointments since the implementation of Orange Health Gateway, an automatic appointment reminder text service. The service, which is powered by iPlato*, was launched in August 2010.

To help reduce the number of missed appointments, the Trust selected Orange Health Gateway, a two way service, which enables it to send timely, personalised patient appointment reminders via SMS. The Trust sends approximately 2,000 texts each day and receives around 100 replies requesting to cancel  or reschedule appointments, helping to improve productivity and enable the long-term improvement of patient care.  Since the implementation of text reminders, the number missed appointments has reduced by over 20 per cent in some services.
Orange Health Gateway is a simple but effective tool that allows hospitals to make substantial time and efficiency savings. Mobile technology is revolutionising how hospitals operate and, with patient numbers increasing and staff under increasing pressure to meet efficiency targets, it has never been more important.

Orange Healthcare
At Orange we’re using our communication expertise to join up healthcare. For health professionals this means accessing patient information wherever they are, and sharing it with colleagues whenever they need to. For patients it means the flexibility to make more of their own choices and the freedom to be cared for at home, still knowing help is at hand if they need it. And for the system as a whole it means coordinating things better to focus more on prevention than cure, and to lower costs while raising quality.
In fact, we want to make life that little bit more comfortable for everyone.By providing healthcare professionals and patients alike with products and services that enable the secure access and seamless transmission of information, we are helping to build a better, more efficient healthcare system. We use our network and our techology to join up healthcare. For over 10 years, Orange has contributed to modernising the infrastructure, equipping hospitals and cllinics with software and communication solutions. In 2007, the healthcare division of the Orange Group was created: Orange Healthcare was born!

*iPLATO Healthcare is an innovation company dedicated to mobile health since 2004.. Across its network the company is running campaigns to promote smoking cessation, weight loss, childhood immunisation and pandemic awareness as well as mobile patient support services.



find out more
Orange Health Gateway 
Barts and the London Hospital NHS Trust  site
Orange UK portal
Orange healthcare