Orange Business Services announces triple ISO certification
Orange Business Services has just been awarded three key ISO certificates, recognizing
the quality of its management system and the efficiency of its processes.
Orange Business Services stands apart thanks to the following ISO Management Systems certifications:
The new ISO 20000 standard, adopting the ISO 9001 management principles and ITIL* best practices, represents the dedicated standard for recognizing service management
systems. The certification represents the conclusion of an 18-month project on
our global processes and major operational locations as well as more than three
years of ITIL operational process alignment, during which more than 5,000 people
have been trained. The auditors have highlighted several strengths with our quality
and service management system, such as management commitment, response to customers,
overall consistency of approach between business units, and the management of
our processes and our competencies.
Together with our recently awarded ISO 15408 Common Criteria security certification, and our renewed SAS 70 and AUP audits, Orange Business Services offers one of the most compliant solution sets in the global market place.
*Created at the end of the 80’s in the United Kingdom, ITIL (Information Technology Infrastructure Library) is a series of books on the management of services related to the technology Information. Its objective is the establishment of a repository of best practices for management services provided by Information Technology.
find out more about Orange Business Services
Orange Business Services stands apart thanks to the following ISO Management Systems certifications:
- ISO 20000 for Service Management is based on our global processes and governance model. Its scope extends to Information and Communication Technology services for all international customers managed from our largest Major Service Center (MSC) in Cairo and to all French key accounts.
- ISO 9001 Quality Management (renewal and extension) applies to all French key accounts and is extended to all international large projects.
- ISO 27001 for Security Management System is applicable to all of our international customers
managed by the Cairo MSC.
The new ISO 20000 standard, adopting the ISO 9001 management principles and ITIL* best practices, represents the dedicated standard for recognizing service management
systems. The certification represents the conclusion of an 18-month project on
our global processes and major operational locations as well as more than three
years of ITIL operational process alignment, during which more than 5,000 people
have been trained. The auditors have highlighted several strengths with our quality
and service management system, such as management commitment, response to customers,
overall consistency of approach between business units, and the management of
our processes and our competencies.
Together with our recently awarded ISO 15408 Common Criteria security certification, and our renewed SAS 70 and AUP audits, Orange Business Services offers one of the most compliant solution sets in the global market place.
*Created at the end of the 80’s in the United Kingdom, ITIL (Information Technology Infrastructure Library) is a series of books on the management of services related to the technology Information. Its objective is the establishment of a repository of best practices for management services provided by Information Technology.
find out more about Orange Business Services
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