evolutions and challenges

becoming number 1 for quality of service
Networks and information systems are pivotal components in Orange’s integrated operator strategy. Their superior performance guarantees the possibility to support the digital revolution and to offer the best possible experience for all the Group’s customers, both for today’s services and those that will emerge tomorrow. This performance is backed by a policy of ongoing innovation and investments to guarantee flawless availability and service reliability, along with broad coverage for convergent solutions and ever faster speeds.

The Group made similar efforts on emerging markets. Its investments in infrastructure supported their strong growth while ensuring quality of service.

Management and maintenance of the networks are essential to meeting these expectations. Even before the client is aware of any loss of function, it is necessary to take action, which means anticipating, through traffic and equipment management, and being reactive in the event of a problem so the breakdown can be quickly repaired.

A large number of test campaigns were carried out in 2010 in real situations, covering all the Orange countries, to measure mobile network performance and, when necessary, launch corrective measures.

To guarantee the quality of its networks, the Group has also developed competency centers. With their own areas of expertise, these centers are made up of internal experts from various countries who can be called up depending on requirements and take action remotely or on the ground. In this way, the Mobile Quality of Service competency center was created in 2010. A pool of around 30 experts supports the countries on complex mobile quality of service issues (voice and data), linked to the development of customer uses in this area.





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"at the heart of the network" video