an ecosystem undergoing rapid changeThe whole telecom ecosystem has changed over the past few decades. In the past, the customer was at the end of a line, and the operator’s “business” was just connecting copper wires from one point to another to put callers in touch with their contacts. Today, the customer is at the heart of a global communications network hosting a wide range of services: they are permanently connected with all the other network users worldwide, they are consuming more and more content, and they are even producing their own content; they enjoy access to services that are useful for their day-to-day lives, using it for work, playing online games, watching TV and more.
a constantly enhanced networkTo provide individual and business customers with high quality voice and data communications services – IP services, online transactions, downloads – that require more and more network capacity – the Group operates high speed data packet access networks. This new environment is changing the way in which the networks and information systems create value: now, it is no longer only call time that matters to customers but increasingly vast and diversified services. As network capacity increases, new ways to use it are emerging. So, while increasing speeds, the Group must offer ever more reliability and simplicity, in particular through convergence of fixed, mobile and Internet services.
In this way, the Group invested 3 billion euros in its networks in 2010: mobile and fixed access, core networks, which form their backbone, as well as the deployment of international networks, particularly submarine cables.
greater network convergence The telecommunications sector is seeing major technological changes, including the development of mobility, the prevalence of broadband, and now very high-speed broadband, the convergence of fixed and mobile services, the increased use of Internet Protocol and the increasing interoperability of networks.
In this context, France Telecom’s ambition is to achieve the convergence of its fixed and mobile networks through a unified architecture in accordance with three fundamental principles:
flexibility and
responsiveness, to quickly assemble and deliver new services to meet market requirements;

the ability to support the
strong growth and
diversification of the services that are offered: voice services, Internet access services, animated image services, data services;
simplicity for customers in the use of these services.
At the end of 2010, France Telecom operated networks in around thirty countries to serve its customers in the consumer market and in nearly 200 countries or territories to serve its business customers.
