a freeze on re-structuring until 31 December 2009;
380 new jobs before the end of 2009, in the technical and sales departments, with employment priority given to fixed-term contracts (CDD) and apprentices;
outsourced activities to be brought back in house, equating to 1,000 full-time posts;
inclusion of at least 50% of collective performance criteria in calculating each employee’s individual share;
extra time to log on and off call centre information systems (10 minutes in the morning and 10 minutes in the evening);
extra time to receive the day’s orders from the stores, 15 additional minutes;
