On May 6, 2010, France Telecom-Orange signed two agreements with the CFDT, CFE-CGC, CFTC and SUD trade unions, representing 62% of the valid votes during the last professional elections:
an agreement on the assessment and prevention of psycho-social risks;
an agreement on the improvement of  social dialogue.


An agreement was also signed with the CFDT, FO, CFTC and SUD trade unions – representing 64% of the valid votes during the last professional elections – for payment of a supplementary 600 euros profit-sharing by employee for the year ended December 31, 2009.  

The agreement on the prevention of psycho-social risks, which applies the National Inter-professional Agreement on stress, contains mainly the following points:

an employee satisfaction survey will be conducted by an independent expert at least every three years;
a National Committee of Prevention of stress will be created, on which labour unions, management and prevention advisors will sit, with the following missions:
- to oversee the employee survey process,
- to make recommendations for a multiannual action plan for prevention of stress within the France Telecom group,
- to monitor stress measurement indicators (e.g. absenteeism rate, number of assaults at the workplace, of medical visits, of employees on sick leave, etc.), and
- to discuss the future social barometer, its results and the indicators of social performance;
an analysis of psycho-social risks will be realized systematically in relation with the occupational health services and the Health, Safety and Working Conditions Committees (CHSCT) during each project of evolution;     
training and actions of sensibillization programs in this field will be provided to all parties (managers, HR, employee representatives, etc.);
committees for the prevention of psycho-social risks will be established in the works councils;
meetings of exchanges will be held to favor the collective expression of the employees;
our health and safety requirements will be taken into account in evaluating and assessing our service providers.

The agreement on the improvement of social dialogue reaffirms that the labour unions and employee representative bodies are and shall remain the employer’s preferred interlocutors as regards social matters in the company.  It aims aloso to facilitate trade union activities within the Group.

These three new agreements bring to seven the total number of labour agreements signed by the Group since late 2009 :
the “Seniors” agreement (November 26, 2009),
the “Work-Life Balance“ agreement (March 5, 2010),
the “Perspectives – Employment and Skills – Professional Development - Mobility “ agreement (March 5, 2010),
the “annual wages increase” agreement for 2010 (April 26, 2010),
The “Assessment and Prevention of Psycho-social Risks” agreement (May 6, 2010),
the “improvement of social dialogue” agreement (May 6, 2010),
the “Additional Profit-related Payment” agreement (May 6, 2010).