2007 november news
environment
France Telecom is awarded the Frost & Sullivan 2007 European Green Excellence Award in Product Innovation
On November 19, 2007, France Telecom was awarded the Frost & Sullivan 2007 European Green Excellence Award in Product Innovation. This award is "given to a company that has demonstrated unique product design and development initiatives, which is aligned with a sustainable and environmentally conscious objective within the industry sector.".
"The Frost & Sullivan Green Excellence Award in Product Innovation is presented to a company that has demonstrated unique product design and development initiatives, which is aligned with a sustainable and environmentally conscious objective within its industry sector. This Award signifies the company's identification of a unique and revolutionary solution with significant environmental benefits, while presenting tremendous market potential simultaneously. Moreover, the Award also signifies that the company's overall business strategy is sound and poised for success. It is both FT's/ Orange active presence in the arena and marked commitment towards environmental sustainability which prompted us to approach you to grace the event."
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France Telecom / Orange tests a new service for collecting environmental information
and data in France
A new Orange service, "La Ville Durable" (the sustainable city, is being tested for a period of five months for its application to communities. The service provides the town hall in Cagnes-sur-mer a flexible answer to its requirements for collecting information and data on the natural or urban environment.
Based on "Machine to Machine" operating techniques developed by the network of France Telecom Orange Labs who supervise, maintain and secure it, "La Ville Durable" is used by the Cagnes-sur-Mer local government to automatically check the parameters of its environment in real time.
Using a multi-network solution (radio, GPRS, Internet), providing coverage of isolated areas, connected to standard sensor/triggers, the city government has access to a wide choice of usable information for optimum management of the city: temperature sensors (sea water, air), sound sensors (detection of noise pollution), air pressure sensors, UV index sensors, and hydrometric sensors.
The data is then transmitted automatically to a server able to perform a broad range of operations: communication (city information web site), management (automation of sprinkling, of lighting) and safety (pollution alert, fire alert, flooding). The panel for communicating the information is equally extensive: sending of SMS, voice messages, e-mail notification, faxes, etc.
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A new Orange service, "La Ville Durable" (the sustainable city, is being tested for a period of five months for its application to communities. The service provides the town hall in Cagnes-sur-mer a flexible answer to its requirements for collecting information and data on the natural or urban environment.
Based on "Machine to Machine" operating techniques developed by the network of France Telecom Orange Labs who supervise, maintain and secure it, "La Ville Durable" is used by the Cagnes-sur-Mer local government to automatically check the parameters of its environment in real time.
Using a multi-network solution (radio, GPRS, Internet), providing coverage of isolated areas, connected to standard sensor/triggers, the city government has access to a wide choice of usable information for optimum management of the city: temperature sensors (sea water, air), sound sensors (detection of noise pollution), air pressure sensors, UV index sensors, and hydrometric sensors.
The data is then transmitted automatically to a server able to perform a broad range of operations: communication (city information web site), management (automation of sprinkling, of lighting) and safety (pollution alert, fire alert, flooding). The panel for communicating the information is equally extensive: sending of SMS, voice messages, e-mail notification, faxes, etc.
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community
France Telecom / Orange tests a customer service offer in French sign language and in text format via a chat
Since March 2004, Orange provides a customer service for the disabled by telephone, fax and email. Today the Group is taking innovation even further by testing this ecommerce service in real time for the deaf and hard of hearing.
Access is easy; the customers logs onto www.autonomie.francetelecom.fr and selects their mode of communication to speak with a member of our sales staff : either in French sign language via video conference (using a webcam and if necessary) or via a chat system. The service will be tested on Tuesdays from 8.30am - 12.30pm and from 1.30pm - 6.00pm.
Customer service advisors who have been specially trained to receive and advise disabled customers are available to present offers that are better suited to their specific needs: SMS-compatible fixed-line phones, the most adapted mobile phones, a Livebox with customer support for the deaf, "motamo" mobile subscriptions to communicate by text or image, etc.
This new initiative enhances Orange's range of adapted products and services which already includes "Les Offres Autonomie, à chacun sa solution" (Automous offers - a solution for everyone), customer advisors trained to deal with specific disabled needs, a distribution network of 149 agencies with the disabled label and the three dedicated "Arc-en-ciel" agencies, a toll-free number, and a web site. This is one way in which the Group demonstrates its desire to constantly innovate to encourage access to communication for the disabled and improve the daily lives of all.
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customers
Orange Business Services, France Telecom's banner for services offered to businesses worldwide, won Best Global Operator and Best Project Management at the World Communication Awards 2007 annual gala dinner at London's Hilton Hotel on Nov. 28.
The awards, with 46 operators being short listed from nearly 200 entries, recognize significant achievements and developments in the global telecoms industry. Orange Business Services was short listed seven times in the 12 award categories.
For the second consecutive year, Orange Business Services was named Best Global Operator. The winning entry showed that Orange Business Services offers not only the unparalleled reach of an international network, but also security, simplicity and flexibility. Through its consultative approach, Orange Business Services is a trust advisor to thousands of multinationals, helping them use communication and technology as tools in the quest for global success.
Orange Business Services was also recognized for Best Project Management. This award was based on the complete design and deployment of the entire global IT and communications infrastructure in eight months for Fox-Pitt, Kelton, a leading global financial institutions group investment bank. Orange Business Services delivered an all-encompassing solution, everything from Wide Area Networks to IP Telephony and security along with introducing our Business Everywhere™ service, allowing the staff to have remote access to the bank's secure systems from any fixed or mobile connection.
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copyright France Telecom 2008