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Pierre Audoin Consultants’ ranking for service companies.

Orange Business Services has continued to improve on services, coming in 6th in Pierre Audoin Consultants’ ranking for service companies.
Orange Business Services, a communications service operator and integrator for businesses worldwide, has been ranked 6th in the PAC (Pierre Audoin Consultants) list of award winners based on revenues in 2006 in France. Orange Business Services has moved up three places compared with last year, which marked its arrival in this ranking.
Carried out by PAC, Europe’s leading research and consulting firm on the software and service markets, this study has been evaluating players on the French services market for the last 10 years. This ranking of service companies is based on surveys with French and foreign companies whose activities are focused primarily on IT services.

The Auvergne Region won first prize in the European Commission 2007 Broadband Awards thanks to Point Visio-Public®, an innovation by Orange.

The Auvergne Region won first prize in the European Commission 2007 Broadband Awards thanks to Point Visio-Public®, an innovation by Orange.
This award recognizes outstanding initiatives aimed at bridging the digital divide in rural areas. At the start of 2007, the European Commission launched a call for projects in order to select the leading initiatives within Europe, illustrating how broadband and information technologies are increasingly becoming a powerful driving force for reducing isolation and promoting economic and social development.

Out of the 163 projects put forward, 51 were selected in the end, including three in France. During two days of competition in Brussels on May 14 and 15, Point Visio-Public®, which has been deployed by Auvergne Region since July 2005, represented the most attractive project and won first prize. More than a technical innovation, the Point Visio-Public represents a social innovation contributing to the development of the region and its appeal. Today, people in Auvergne have 21 access points connected up to various public services. At the end of 2008, there will be 60.

Orange Spain has obtained the OHSAS 18001 certification (15/06/2007)

on 15 June 2007, Orange Spain has obtained the OHSAS 18001 certification, which is the internationally recognised and referenced certification for a Health & Safety Management System. Orange Spain is the first entity in the Group to achieve this certification. Some other countries - Romania, Egypt and Belgium - are also well underway to have their health & safety management system certified.

Orange is one of the first companies in Spain and the first Spanish telecommunications operator which, statewide, fulfils the requirements of this specification for all of its business areas.

Orange Business Services confirms its leading position in the Gartner Global Magic Quadrant According to Gartner,

Orange Business Services confirms its leading position in the Gartner Global Magic Quadrant According to Gartner, leaders are providers that “have a complete portfolio of voice and data services and offer outstanding customer support, extensive global coverage and competitive rates. They also have an excellent strategic vision of the development of the market, including the development of IT/telecoms integration services”.
Orange Business Services has been evaluated based on its "Ability to Execute" and "Completeness of Vision" in view of the following criteria:
Ability to Execute: portfolio of services, company strength (commercial, financial, strategic, organizational), sales and pricing policy, ability to adapt to the market, references, marketing, client support and operational capabilities.
Completeness of vision: understanding of the market, marketing, sales and product strategy.

Orange received the prize « Best Innovator » 2007 (october 2007)

Awarded by the strategy consulting firm A.T. Kearney, in partnership with Les Echos, this prize rewards the creation of the Orange Labs networks, which represents the new innovation chain within the Group, and more specifically the creation of the Technocentre. A further opportunity to showcase innovation within the Group, since it had already received this award in 2005.

Candidates were selected by a panel of judges including Mrs. Claudie Haigneré, former French Minister for Research, Director General of the European Space Agency, André Lévy-Lang, former Chairman of Paribas, Philippe Jurgensen, Chairman of Acam, Jean-Hervé Lorenzi, Chairman of the supervisory board of Compagnie Financière Edmond de Rothschild, Pascal Colombani, Senior Advisor at AT Kearney, and Patrick Lamm, editor-in-chief of Les Echos.

Around 700 businesses were examined based on various criteria, from the number of patents filed to the system for harnessing “innovative” employees, the R&D budget and partnerships with universities. Then, the selection focused on several parameters: strategy, organization and culture within the company, internal processes (generation of ideas, product development, launch), means and support, and lastly, earnings.

3rd Trophées de l’innovation awards

Mobility was honored for the 3rd Trophées de l’innovation awards that we organize with Syntec informatique* in France. This year, the jury’s grand prize went to Voluntis for its mobile web solution. When the convergence of telecoms and IT is serving healthcare.

Orange Business Services ranked as a visionary in the latest Gartner report

Orange Business Services ranked as a visionary in the latest Gartner repor. Gartner, the leading information technology research and consulting firm, ranked Orange Business Services as a visionary in its latest Magic Quadrant, for its managed remote access and mobility services in the US in 2007.
For each provider, Gartner assessed their 18-month plan, and more specifically their wireless access and their activation of services, their range of new value-added services (e.g. productivity improvements and voice over IP), their future expansion projects, with a special mention for activation and measuring the productivity of mobile workers.

Orange Business Services still leading the way in the Telemark rankings

Telemark, the leading specialized research firm for assessing client satisfaction for telecoms businesses, has once again ranked Orange Business Services in the “Dolphin” category in its Data VPN Crystal Ball review.

This research into VPN data was carried out with 780 multinationals, including 82 Orange clients, covering the period from July 1, 2006 to June 30, 2007.

In the UK, Orange wins four stars from the European Foundation for Quality Management, an organization that enables European businesses to assess their performance.

Competing for the first time, the teams achieved one of the best results in the "Recognition of Excellence" category. A wonderful achievement, since only 10 companies received four stars this year, including BMW and Siemens. Taking part in this evaluation represents an important step, making it possible for us to recognize our best practices and identify our areas for improvement. The more we are sure of our processes, the better we will be able to meet our NExT objectives. It also represents a competitive advantage on our market, where our clients are looking for reliability and security. Congratulations to all the teams involved!

Orange Business Services distinguished at the World Communication Awards 2007.

Orange Business Services has been ranked best global operator and best project management in the 2007 World Communication Awards.

employee shareholder : special award for best progress 2006-2007for France Telecom

For the fourth year in a row, the French federation of employee shareholder associations (FAS) has rewarded the best practices for businesses that are promoting employee shareholding in France.

Within this framework, on November 16, during the 10th Salon Actionaria show, France Telecom received the special award for best progress 2006-2007. Caroline Mille-Langlois, head of brand and communications, received the award for the Group

2007 European Frost & Sullivan Green Excellence Award in Product Innovation

This award given to FT Group for our positioning in Corporate Social Responsibility (CSR) and Green IT comes at the right moment, between the high level political debate in France about CSR (le Grenelle de l'Environnement) ending this month, and the launch of our Communication Plan on CSR and Green IT in December.

The 10 14+ of France Telecom : award in the Trophées Casques d'Or 2006

France Telecom is testing out a natural dialog call handling and qualification solution on 10 14, its retail customer service line.
This innovation, developed by France Telecom's R&D laboratories, has just won best technological innovation award in the Trophées Casques d'Or 2006, organized by Centres d'Appels Magazine
"10 14+" is fully in line with the customer relations program, France Telecom's priority.

Orange awrad for the simplicity of the participative innovation system and the employees involvement

Louis Schweitzer, chairman of Renault's Board of Directors, gave the award to David Richard, head of transformation, performance and internal communications for Orange in France, and Xavier Dagras, head of the performance network, on November 28 in Paris during the fourth crossroads for participative innovation event (Carrefour de l’Innovation Participative).
The Carrefour de l’Innovation Participative event is organized by Innov'acteurs, an association with nearly 250 members. It is part of the 2007 performance crossroads cycle.

This award illustrates the successful moves to re-launch the participative innovation system at the start of 2007, covering some 85,000 Orange employees in France: between February and December 2007, with 10,000 members of staff putting more than 23,000 ideas forward, compared with 600 ideas for 2006. And close to 1,000 ideas are already being tested out.
This award goes first of all to Orange's employees, who, at all levels, from telephone advisers to technicians and managers, are proposing solutions to improve customer service, processes or even the information system. As well as for the 300 correspondents who, in each business unit, are coordinating staff innovation, and the network of 2,000 or so voluntary experts who are selecting and developing the various ideas in their areas of expertise.
The panel of judges singled out the idClic intranet tool for special praise. This has been developed by Orange to make it easier to enter ideas (authors can post them in just one click), as well as their evaluation and their development by the networks of experts.
They also highlighted the successful coordination, communication and recognition: a challenge event focused on simplicity, various events intended to get the best ideas shared with operational staff, or a roadmap for innovation. Aiming to recognize authors and experts. As well as to ensure the long-term viability of participative innovation within the company.