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Across the group footprint, doctors and nurses, police officers and local authorities are beginning to use our mobile voice and data services to help them serve the community better. Our group businesses already offer many ways to facilitate this.

in the medical world
For more than 10 years, in conjunction with healthcare establishments and professionals, we have created innovative solutions adapted to the new challenges facing the medical world: home-based hospitalisation, telemedicine, and networking of health establishments.
A wide range of offers are already available in France, UK, Switzerland, Spain and Poland. For example:
- M2M (machine-to-machine) applications are helping improve the safety and comfort of patients. They can save patients who need regular medical check-ups (diabetics and asthmatics, for example) from permanent hospitalization; thanks to adapted equipment, patients can do the tests themselves. The results are then directly transmitted to a central server and compared against standard profiles. In an emergency, the attending doctor is informed.
- The Hostonautes ® project is making it possible for children to maintain ties with their school and family from seven hospitals in France. It makes possible a number of uses such as using videophones, sharing content with teachers, creating websites, or exchanging email.
- Telepayment service is making it possible for self-employed professionals, doctors and nurses to send electronic treatment certificates to medical insurance companies.
- Videoconferencing solutions are helping many hospitals with their day-to-day needs for remote diagnosis, particularly for multidisciplinary consultations.

in the classroom
We are providing education professionals with access to new communication tools designed to facilitate access to information and the development of innovative teaching methods. Here are some examples:
- Jordan: The Jordan Education Initiative (JEI) aims to facilitate Internet use at school. With the Jordanian Minister of Education, we have helped develop the use of online training tools to teach Arabic using e-learning. Approximately 1,000 online lessons have been developed in this way. New developments are also underway. In the next two years, through the JEI, 1,000 teachers will benefit from a training program and follow-up with digital teaching resources.
- France: We are testing out an innovative digital work platform solution, the Cartable de Savoie. With real-time access to educational content or administrative information, it offers a single and secure point of entry for a shared workspace and a range of digital services from any Internet access point. Around 4,500 students, teachers and administrative and technical staff from 18 schools are already using it.  

in communities
Alongside regional authorities we work to offer citizens new services such as security, enabling dependent people to remain at home, or remote access to public services.
In France, the Point Visio Public enables citizens to contact administrative services remotely. This enhanced videotelephony solution, developed by our R&D teams, connects users with their administrative correspondents. In this way, administrative processes can be carried out in a fully interactive way, and it is helping open up isolated districts. In 2006, 18 new Points Visio Public were set up in rural areas in the Auvergne region.
Another example of innovative services contributing to the modernization of government bodies is the TéléNetCité service. It enables local authorities with a website to put multimedia content online easily and independently to promote dialogue with their public audiences. They can store and publish information, share all the key news on local life, or create an online consultation for general interest projects.
 
for the police force
Working in partnership with Orange UK, Staffordshire Police has supplied its officers with mobiles that enable them to access the Police National Computer, conduct vehicle licence and electoral roll checks and record ‘stop and search’ data while out on the beat. The mobiles use the Orange network to enable officers to securely connect to Staffordshire’s computer network and also to receive information (such as photos of suspects) from Commanders. The use of mobile communications has helped Staffordshire Police to spend 10 per cent more time on front line activity, which has led to a significant reduction in crime in the region
 
for tax and administrative procedures
For the French Ministry of Finance, we made possible the first dematerialisation for an administrative process in France with the TéléTVA system for secure online VAT filings.
After developing electronic invoicing (or ‘e-billng’) for our own use, we have been offering this service to corporate clients looking to reduce their environmental impact while optimizing their costs, since 2006. As the leading service provider for the dematerialisation of invoices and tax procedures for inter-company exchanges in France, we make it possible to send and receive electronic invoices in total security, and in compliance with European regulations, enabling the validation of compulsory statements required by the tax authorities.

helping dependent people continue to live at home
The increase in the number of dependent elderly people is creating challenge for the community and for the economy – including a lack of space in specialised units and the high cost of care facilities. To meet the needs of the elderly and their families, we have developed a range of solutions to help them continue living at home.
As part of this effort, we have launched Autonomie Visio: a videophony service adapted for the elderly, and as easy to use as a regular telephone, with an image to maintain family, medical or social ties. In France, Autonomie Visio is included by local authorities in their social mission for the elderly.