health & safety

Our working environment has an enormous influence on our enjoyment of what we do, our productivity and our energy levels. We make every effort to ensure that our workplace environment is a safe and healthy place for our employees, and comply with all appropriate national regulations. 

Our country-based organization gives us an opportunity to set up a Group-level health and safety division, which will be responsible for coordinating the deployment of the health and safety at work management program, while supporting its implementation in the Group’s various countries.

this program is based primarily on:

- compliance with the laws and regulations applicable within the countries in which the Group operates;
- action plans adapted to specific activities of all staff;
- building awareness among managers on health and safety via training sessions, and particularly on prevention;
- consultation with employees and their representatives;
- and a systematic response to stakeholder requests.

in our rational business
In the countries where we operate, our health and safety policy is adapted to local requirements.  For example: Within Orange Business Services, in light of the significant differences seen between the various sites and the offshoring of certain support functions, inventories are regularly carried out to take stock of the working environment.  This approach makes it possible to effectively identify risks, define processes for action, plan for the investments needed, inform all staff and train health and safety correspondents. External audits make it possible to regularly assess the approach adopted.

In India and Egypt the national, regional or local regulations are identified, with regular meetings making it possible to involve local stakeholders in operations.
In Mauritius our subsidiary Mauritius Telecom is developing an approach for analyzing, controlling and reducing risks, as well as contingency plans and accident analysis procedures. A stress prevention program has also been put in place.
In Poland e-learning courses are making it possible to train a high percentage of staff on health and safety at work issues.
In Senegal following an analysis of Sonatel’s sites and to prepare for the implementation of an annual prevention plan, a professional risk mapping process has been adopted.

health, safety and well being in Orange UK call centres