Because fast-changing technology is giving rise not only to new types of usage but also new types of risk, Orange is committed to ensuring transparency, quality and security for all its customers. This commitment means that we have a duty to set example in areas as varied as respect for quality of service, privacy, data confidentiality, answers to concerns about radio waves, or helping children and their parents throughout their digital experience.

promoting safe and responsible use
Internet and mobile telephony are an integral part of the daily life of the younger generations. These new services give rise to new uses that require Internet users to learn about them in order to exploit all their opportunities to the full without exposing themselves to new risks, particularly for minors. Given the use of blogs and social networks in particular, parents often feel disempowered.
To help them support their children towards the safe and responsible use of new technologies, Orange uses two key principles:
• developing technical and fun tools to help youngsters and those supporting them to master the uses of new technologies
• heightening awareness in families and schools of the positive effects and points for vigilance connected with inappropriate use of the Internet and mobiles by relaying information about legitimate organizations and contacts in the field.

building customers’ loyalty
Winning new customers is important, winning their loyalty is vital. The Group undertakes to be a digital partner to each and every one by supporting them as and when they need it. To achieve this objective, the Group is implementing a programme of ongoing improvement in service quality and customer relations, making offers easier to understand and providing service more closely matching customers’ needs.

communicating with peace of mind
Spam, phishing, computer viruses: the growth of the Internet uses goes hand in hand with new risks, and it is important to warn users against them effectively.
For over 10 years, France Telecom-Orange has been carrying out a technology watch on network security, enabling it to monitor the development of threats and design appropriate responses. As part of its Global Security Policy, the Group deals with different risks from the beginning of the offering design phase, and puts tools in place to ensure data security and privacy for its customers.

answering questions about radio waves
Faced with questions about the potential effects of radio waves emitted by mobile phone systems and new communication technologies, France Telecom-Orange has established a policy based on few main principles. This policy is deployed via a network of radio waves correspondents within the Group and its subsidiaries. contribute to research efforts.

promoting the principles of responsible purchasing
The corporate social responsibility policy of France Telecom-Orange is also applied to its relations with suppliers. The Group’s purchasing policy is a vital pillar in its management of social and environmental risks.
Orange also endeavours to form long term partnership relationships with its suppliers and subcontractors, helping to implement the Group’s corporate social responsibility strategy.