Senior Executive, Orange France
Fabienne Dulac has been in the telecommunications sector for over 20 years. She holds a Master of Advanced Studies in Political Sociology from the Paris Institute of Political Sciences. After having started a doctoral thesis on the sociology of public action, Fabienne Dulac began her career at the French Interior Ministry.
She joined the business world in 1993 through VTCOM, a company which developed multimedia services at the time of the emergence of the Internet and the appearance of a new business sector, where she was Head of Communication and Marketing.
Fabienne Dulac joined France Telecom in 1997 within the newly created Multimedia Division. Her responsibilities in the area of marketing and communication include all of France Telecom’s multimedia activities within its range of subsidiaries such as Wanadoo, Voila and Mappy. For a decade, she held various positions within marketing, business development, and customer relations, and accompanied the transformation of the market and the company, as well as the development of new commercial territories and customer experience at the heart of the operator’s strategy.
In 2008, she became Director of Sales and Online Customer Relations at Orange France; she brings innovation to the field and drives the company’s digital transformation in terms of sales and customer relations.
In 2011, Fabienne became head of the Orange North France division, where she was responsible for managing an operational entity with over 5,500 employees.
In September 2013, she was appointed Director of Communication of Orange France.
In August 2015, Fabienne Dulac took over as head of Orange France.