Artificial intelligence will only really matter if it serves a purpose. If it deals with our most essential day-to-day needs. That’s the only way it will bring about the kindof progress that makes life better for everyone. We have used this technology to enhance our services and built partnerships to develop it with a single idea in mind: we want people to find artificial intelligence from Orange helpful.
Djingo, the virtual assistant
To treats you to a seamless, natural & secure experience across Orange’s and its partners’ services.
In France, Djingo is connected to an ecosystem of services from Orange and selected partners. So you can use it to voice-control your calls (in hands-free mode), your home entertainment and information services (Deezer, Orange Radio, Orange TV, France Info news flashes, Météo France weather forecasts) and, soon, your home’s connected objects (with Connected Home).
Djingo has Alexa built-in, Amazon’s virtual assistant, to offer a wide range of additional services.
Djingo will gradually be integrating a variety of trusted partners selected by Orange to provide new services.
Orange is using Virtual Agent to develop bots that handle aftersales, customer care.