ARCEP 2017 results: Orange no. 1 for the 7th consecutive time

 

Thanks to the expertise of its teams and the level of investment in the network, Orange’s mobile network has been ranked no. 1 for the seventh consecutive time according to the results of Arcep’s mobile survey1.

Orange placed first or tied for first in 84 of the 87 criteria for voice/SMS, in 92 of the 106 criteria for mobile internet, and in 23 of the 25 criteria for transport, ranking it the first or tied for first overall in 176 of the 193 criteria measured.

The Orange mobile network was in pole position in key criteria for our customers:

  • No. 1 for call quality, with 94.3% perfect calls in all residential areas combined 
  • No. 1 for average file downloading speed overall, in particular with 45.5 Mbit/second in dense areas
  • No. 1 for mobile web navigation overall in transports

An investment strategy bears fruit

These results confirm the pertinence of Orange’s network investments.  As part of its Essentiels2020 plan, Orange is in fact devoting 17 billion euros over the 2015-2018 period, more than half of it in Metropolitan France. In 2016, Orange invested a total of more than 3.4 billion euros.

Thanks to this strategy, Orange now covers 99% of the population with 3G+ and more than 90%2 with 4G in Metropolitan France today, and 93% by the end of the year.

In addition, Orange notes that 4G+ of up to 223 Mbit/second is available in many cities, listed on reseaux.orange.fr, including Aix-en-Provence, Douai, Grenoble, Lens, Lyon, Marseille, Nantes, Nice, Rouen, Saint-Etienne and Toulon. Seven cities (Paris, Avignon, Palaiseau, Bordeaux, Toulouse, Lille and Strasbourg) have maximum theoretical peak speeds of up to 300 Mbit/second.

Outside places of work or residences, deployment of the mobile network continued as well, to support customers in the places that matter to them:

  • 24 motorways covered with 3G+, including 5 with 4G
  • More than 400 seaside resorts and 95 mountain resorts covered with 4G
  • A large number of tourist sites and summer events connected to 4G

Orange is investing its own funds to improve coverage in trams, regional trains and high-speed trains:

  • 5 high-speed lines are now covered with 4G, including 3 new lines. Starting July 13, Orange will be the first operator in France to cover the TGV lines between Paris and Bordeaux, Paris-Le Mans-Rennes, and Paris-Lille with continuous 4G (excluding tunnels)
  • The Eurostar also has 4G from Orange in the Paris to London direction, up to the Chunnel exit.
  • Daily transport: 
    -    Ile-de-France suburban trains (RER): 4G is now available on the platforms of some train stations of the RER A and RER C lines. On the RER A line, Orange customers have 4G coverage on the station platforms of Nanterre Préfecture, La Défense, Charles de Gaulle-Etoile, Auber, Châtelet and Gare de Lyon. On the RER C line, the entire section between the Champs de Mars and Paris Austerliz is covered (platforms and tunnels).
    -    4G coverage of the remaining metro and suburban lines of the RATP is now undergoing deployment.
    -    Regional trains (TER): 4G coverage from Orange is available on two TER lines: Lyon-Villefranche-sur-Saône and Lyon-Ambérieu (excluding tunnels).
    -    Tram: Continuous 4G coverage from Orange in the Lille-Tourcoing and Lille-Roubaix tram lines.

Orange is also pursuing efforts for mobile coverage of rural areas

Arcep once again ranked Orange 1st or tied for 1st this year in rural areas for voice/sms, outside urban areas of more than 10,000 inhabitants.

This shows Orange’s interest in the digital development of these rural areas, and more particularly for towns of fewer than 5,000 inhabitants, where it is also very active via its programme “Orange Territoires Connectés”.
With this programme, launched a year ago, Orange has improved or added 4G coverage for 8,000 towns in this area. As a result, 6 million additional inhabitants – 1 million more than the objective set in 2016 – now have 4G coverage in France, thanks to Orange3. Orange provides 4G coverage for 72% of the population in these areas.

Thanks to these efforts, Orange was able to meet its coverage obligations for the priority deployment area specified in the 4G license, three years ahead of schedule.

All of the data are available on the reseaux.orange.fr website, and the complete survey is available on the Arcep website: www.arcep.fr

1 Arcep press release of 21 June 2017 on the results of its survey to assess the quality of service from metropolitan mobile operators, “Orange posts the best overall survey results”.
2 Coverage communicated by the operator at 1 June 2017.
3 Subject to the use of a compatible handset.

Press contacts

Rachel Robert ; 01 55 22 96 77 ; rachel.robert@orange.com
Tom Wright ; 01 44 44 93 93 ; tom.wright@orange.com

About
Orange

 
 

      

Orange is one of the world’s leading telecommunications operators with sales of 40,9 billion euros in 2016 and 152,000 employees worldwide at 30 September 2017, including 93,000 employees in France. Present in 29 countries, the Group has a total customer base of 269 million customers worldwide at 30 September 2017, including 208 million mobile customers and 19 million fixed broadband customers. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In March 2015, the Group presented its new strategic plan “Essentials2020” which places customer experience at the heart of its strategy with the aim of allowing them to benefit fully from the digital universe and the power of its new generation networks.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

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