Orange is leading the way in the fight against unwanted cold-calling, blocking over 111 million unwanted calls since September 2019

Unwanted calls and illegal cold-calling are increasingly finding their way into the private lives of landline and mobile phone users. In a single year, these types of calls have increased threefold.

Unwanted calls and illegal cold-calling are increasingly finding their way into the private lives of landline and mobile phone users. In a single year, these types of calls have increased threefold. Whether these take the form of pre-recorded messages or hard-selling using a fake number, consumers are asking for solutions to fight back against these calls which have become a daily irritant. With this in mind, Orange has decided to help users better protect themselves against unwanted cold-calling on both their landlines and mobile lines.

Orange is committed to fighting unwanted cold-calls from overseas on its clients’ landlines and mobile lines

Orange has blocked 101 million  unwanted international calls towards landlines and mobiles since September 2019, or an average of 1.6 million calls a day. The aim for Orange is to thus enable its clients to protect themselves from unwanted cold-calls, in accordance with the decision taken by the ARCEP on 11 July 2019, in co-ordination with all stakeholders.
In the same way, Orange has been involved in maintaining the “do not call” registry (Bloctel) since it was set up. This list enables consumers who subscribe to it to not be disturbed by companies of which they are not clients. To help consumers better protect themselves against abusive practices, Orange offers them to option to register on the list.

With the Orange Telephone application, Orange is enhancing protection against unwanted calls and “attacks” against mobiles

With the Orange Telephone application, Orange is enhancing protection against unwanted calls and “attacks” against mobiles
Free and advert-free, the Orange Telephone app makes life easier for Android and iOS users. It is freely accessible and already counts over 1.5 million active monthly users. It also offers dedicated advanced functions for Orange clients. Since September 2019, Orange Telephone has blocked over 10 million unwanted calls for its users.

Available in 26 countries and in 14 languages, this application offers information on the nature of incoming calls using protections against unwanted calls (informing the user or blocking the call in the event of a malicious call or cold call). It also includes a reverse phonebook function which displays the names of businesses even if they are not saved in contacts.
Finally, Orange Telephone protects its users against phone bad surprises by notifying them when they are calling a premium rate number.

Orange Telephone is available on iOS and Android

  1101 million unwanted international calls blocked + 10 million calls blocked by Orange Telephone = 111 million unwanted calls blocked since September 2019.
 2ARCEP decision n° 2019-0954

Press contact :

Mathilde Boistay : mathilde.boistay@orange.com
Louise Berrux : louise.berrux@orange.com

  • 01 44 44 93 93

About
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Orange is one of the world’s leading telecommunications operators with sales of 41 billion euros in 2018 and 148,000 employees worldwide at 30 September 2019, including 88,000 employees in France. The Group has a total customer base of 268 million customers worldwide at 30 September 2019, including 209 million mobile customers and 21million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In December 2019, the Group presented its new "Engage 2025" strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

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