Context

Orange undertakes to make its websites internet, intranet, extranet and its mobile applications accessible in accordance with article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions :

the pluri-annual accessibility framework (French).

This accessibility statement applies to Orange.com.

Conformity level:

"Orange.com" is no compliant to the criteria with WCAG version 2.2, level AA.

ORANGE SA refers to the WCAG international recommendations. Here is the correspondence link between the RGAA and the WCAG.

The audit was carried out via la Va11ydette.

Tests result

41%

Global compliance

73%

Average compliance

The compliance audit carried out by ORANGE SA reveals that :

  • 41% of WCAG level A and AA criteria are met.
  • undefined 73%.
Summary by levels
Level A AA Total
Number of criteria 32 24 56
Compliant 8 8 16
Non-compliant 15 8 23
Not applicable 9 8 17
Compliance 35% 50% 41%
Compliance rate by pages according to the two levels of criteria A and AA
Criteria / Level Compliant / A Compliant / AA Non-compliant / A Non-compliant / AA Not applicable / A Not applicable / AA Compliance rate
Home 10 11 7 3 15 10 68 %
Legal matters 11 13 6 0 15 11 80 %
Accessibility statement 10 12 5 0 17 12 81 %
Contact us 10 12 6 0 16 12 79 %
Search results 10 11 5 1 17 12 78 %
Digital equality 8 12 8 1 16 11 69 %
Who are we? 12 11 8 4 12 9 66 %
Innovation 8 12 7 2 17 10 69 %
Scientific Council 7 13 7 1 18 10 71 %
Specialised committees 8 12 5 0 19 12 80 %
Executive Committee 10 12 5 2 17 10 76 %
Portrait 8 13 7 0 17 11 75 %
Orange Wholesale 9 13 10 2 13 9 65 %
Start-ups 9 12 6 2 17 10 72 %
Consolidated results 9 14 6 0 17 10 79 %
Share price 9 12 5 1 18 11 78 %
Debt and rating 9 13 6 1 17 10 76 %
Careers 8 10 8 4 16 10 60 %
Events 7 14 8 1 17 9 70 %
Magazines 9 14 7 0 16 10 77 %
Sport and tech 7 11 8 2 17 11 64 %
Podcasts 8 14 7 0 17 10 76 %

Content not accessible

The contents listed below are not accessible for the following reasons.

Non-compliances

List of non-compliant WCAG criteria :

  • 1.1.1 Non-text Content, Level A
  • 1.2.1 Audio-only and Video-only (Prerecorded), Level A
  • 1.2.2 Captions (Prerecorded), Level A
  • 1.2.3 Audio Description or Media Alternative (Prerecorded), Level A
  • 1.2.5 Audio Description (Prerecorded), Level AA
  • 1.3.1 Info and Relationships, Level A
  • 1.3.2 Meaningful Sequence, Level A
  • 1.4.1 Use of Color, Level A
  • 1.4.3 Contrast (Minimum), Level AA
  • 1.4.5 Images of Text, Level AA
  • 1.4.11 Non-text Contrast, Level AA
  • 2.1.1 Keyboard, Level A
  • 2.2.2 Pause, Stop, Hide, Level A
  • 2.4.1 Bypass Blocks, Level A
  • 2.4.3 Focus Order, Level A
  • 2.4.4 Link Purpose (In Context), Level A
  • 2.4.6 Headings and Labels, Level AA
  • 2.4.7 Focus Visible, Level AA
  • 2.5.3 Label in Name, Level A
  • 2.5.8 Target size, Level AA
  • 3.1.2 Language of Parts, Level AA
  • 3.3.2 Labels or Instructions, Level A
  • 4.1.2 Name, Role, Value, Level A

Establishment of this accessibility statement

This declaration was established on 3/11/2024.

Technical specifications of the site

  • HTML
  • CSS
  • JavaScript

Testing environment

The verifications were performed with the following software combinations:

  • Chrome 118 and NVDA 2023.3
  • Firefox 119.0 and NVDA 2023.3

Methods and Tools to evaluate accessibility

  • Automatic testing: aXe 4.8.2, Wave 3.2.4
  • Functional testing: NVDA 2022.2, Keyboard navigation

Pages which have been the subject of compliance verification

The verification audit was performed on the following pages using the Orange va11ydette:

  1. Home : https://www.orange.com/en
  2. Legal matters : https://www.orange.com/en/legal-matters
  3. Accessibility statement : https://www.orange.com/en/accessibility-statement-wwworangecom
  4. Contact us : https://www.orange.com/en/were-listening-you
  5. Search results : https://www.orange.com/en/research?query-term=shop
  6. Digital equality : https://www.orange.com/en/commitments/oranges-commitment/to-digital-equality
  7. Who are we? : https://www.orange.com/en/group/overview/orange-group
  8. Innovation : https://www.orange.com/en/group/overview/useful-innovation-that-enables-everyone-to-progress
  9. Scientific Council : https://www.orange.com/en/group/overview/scientific-council
  10. Specialised committees : https://www.orange.com/en/group/governance/board-directors-specialised-committees
  11. Executive Committee : https://www.orange.com/en/group/governance/executive-committee
  12. Portrait : https://www.orange.com/en/group/governance/executive-committee/aliette-mousnier-lompre
  13. Orange Wholesale : https://www.orange.com/en/group/our-activities/orange-wholesale
  14. Start-ups : https://www.orange.com/en/group/our-activities/start-ups
  15. Consolidated results : https://www.orange.com/en/finance/investors/consolidated-results
  16. Share price : https://www.orange.com/en/orange-share-price
  17. Debt and rating : https://www.orange.com/en/finance/investors/debt-and-rating
  18. Careers : https://www.orange.com/en/careers
  19. Events : https://www.orange.com/en/newsroom/events
  20. Magazines : https://www.orange.com/en/magazines
  21. Sport and tech : https://www.orange.com/en/magazines/sport-and-tech-bringing-immersive-experiences-major-events
  22. Podcasts : https://www.orange.com/en/orange-podcasts

Feedback and contact information

If you are unable to access content or a service, you can contact the site manager to be directed to an accessible alternative or obtain the content in another form.

We welcome your feedback on the accessibility of this site. Please let us know if you encounter accessibility problems by sending an email to accessibility.group@orange.com.

Legal remedies

You have reported to the website manager an accessibility problem that prevents you from accessing content or one of the portal's services and you have not received a satisfactory response, in this case: