Since it launched in France on 2 November 2017, Orange Bank has been working hard to offer mobile, customer-centric, simple and secure banking. With more than 550,000 customers in France, Orange Bank launched in Spain in November 2019, and will extend its offer across all our European operating countries by 2025.
A 100 % mobile bank
Set up to support people’s banking needs, Orange Bank offers a 100% mobile, simple and modern experience, as defined by CEO Paul de Leusse: “Orange Bank combines the best of Orange innovation and customer experience.”
The Orange Bank app already offers all the essential banking services including a bank account with instant balance, card that can be blocked/unlocked, money transfers between contacts, adjustable personal loans and, of course, mobile payments.
To make life easier for our customers we continue to adapt our services to their uses – not the other way around. This results in an offer that’s focused on their needs as well as a smooth, intuitive and innovative experience. That’s the feedback we receive by users themselves on app stores.
Today, Orange Bank offers:
- Bank account with a Standard card: essential mobile banking services
- Bank account with Premium card: advanced mobile banking service
- adjustable personal loan*
- mortgage offers*
- savings account*
specific mobile services:
- secure app
- instalment loans in Orange stores*
- insurance against theft or damage
- mobile payments up to €1,500*
*see terms and conditions on orangebank.fr
The bank for now
Orange Bank gives people control over their money as part of an equal, close, positive and sincere relationship.
Customers are notified whenever new charges apply and benefit from tools to manage their budget and finance their lifestyle at their own pace.
They can ask for help or advice any time of day or night from Djingo, our virtual assistant available 24/7 via our website or mobile app.
A real bank
Even though Orange Bank is fairly new on the market, it has nonetheless satisfied all requirements of this highly demanding and regulated sector.
In practice, Orange Bank is monitored by the French Prudential Supervision and Resolution Authority (ACPR), which is an independent administrative authority attached to the Banque de France responsible for monitoring banks and insurance companies.
100% French, Orange Bank has two major shareholders: telecoms operator Orange (71%) and national bank Groupama (29%).
Orange believes technology can only bring about real progress if it promotes environmental protection and digital equality. Orange Bank’s mission is to reinvent traditional banking to meet a key ambition within the Group’s Engage 2025 strategic plan.
How? By placing trust, simplicity, interactivity, transparency and empathy at the heart of our customer relationships. We’ll also continue to innovate so that we can offer the very latest advanced services and trends, as well as a fun and positive experience.