Orange gradually reopens its stores in France

Since 11 May, 176 Orange stores (30% of sales outlets) have already reopened in major cities in France thanks to the voluntary mobilisation of its employees. By the end of May, Orange plans to open almost all of its stores in France.

Preserving the health of our customers and employees is our priority.

In order to limit the time spent in shops, Orange is setting up an appointment booking system on the site, via the mobile application Orange et moi, or through the toll-free number: 0800 02 55 55. This simple, efficient and rapid organisation will allow customers to reserve a time slot at their nearest point of sale, allowing them to meet with a sales advisor for any of the following issues:

  • subscribe to an Orange offer;
  • switch to fibre;
  • change plan or offer;
  • buy or change phones;
  • subscribe to the Protected Home remote monitoring offer;
  • obtain or return an Airbox or a mobile loan;
  • get a new SIM card.

In order to welcome customers in compliance with health and safety measures in place regarding covid-19, all sales staff are equipped with protective masks. Hand sanitizer is available to all those present in the shops and the sales terminals will be cleaned after each visit by a customer. Signage or floor markings have also been installed to enforce the rules of physical distancing.

During this period of gradual relaxing of lock-down measures, Orange continues to stay close to its customers via the number 3900, the website or the Ma Livebox mobile application for all routine and simple acts such as user assistance, troubleshooting, invoice information or subscriptions to services.

Since the start of the lock-down period, the Orange Group has faced an unprecedented challenge. The increase in usage observed on our networks has never been seen before. Orange teams are fully mobilised to continue to support customers in their daily lives and guarantee them the best possible quality of service.

Press contacts:

Florentin Soonckindt ;  ; +33 7 85 92 42 77
Richard Rousseau ;  ; +33 6 86 52 64 84




Orange is one of the world’s leading telecommunications operators with sales of 42 billion euros in 2019 and 145,000 employees worldwide at 31 March 2020, including 85,000 employees in France. The Group has a total customer base of 253 million customers worldwide at 31 March 2020, including 208 million mobile customers and 21million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. In December 2019, the Group presented its new "Engage 2025" strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions.

Orange is listed on Euronext Paris (symbol ORA) and on the New York Stock Exchange (symbol ORAN).

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Orange and any other Orange product or service names included in this material are trademarks of Orange or Orange Brand Services Limited.