Environmental protection and digital equality are central to our Engage 2025 strategic plan.
This means we align our economic performance with our social and environmental commitments.
Orange has been involved in phone recycling for 10 years and has already collected more than 15 million phones in all the countries where the Group is present.
Our ambition is to go much further. A hundred million phones are still sleeping in our drawers and we think it's time to wake them up. Our ambition is to make everyone aware of the "bring your phone back to the shop" gesture.
Because approximately ¾ of the impact of digital technology on the environment are linked to the manufacture of equipment, this small gesture can contribute on a large scale to the preservation of our planet's resources.
Recycled, reconditioned, buy back or repaired your old mobile phone at great value.
For us, each of these possibilities for the second life of your phone is a very concrete path in which we are committed.
A small gesture for us, a big gesture for the planet
Phone recycling and collection
What is the value of an old phone in social terms?
recycled mobiles is equivalent to 1 job created in France
Jobs in Africa
5 workshops have been operating in Africa since 2010 (Burkina Faso, Côte d’Ivoire and Cameroon) to collect nearly 500 tonnes of unwanted mobile phones and recycle them in France, creating 27 jobs.
Once collected, Orange collaborates with Les Ateliers du Bocage, based in France to sort and recycle its phones. Where possible, Les Ateliers reconditions devices still in good condition (10%). The rest are sorted into non-recyclable material and material that can be reused.
Orange: virtuous circle of recycling
Since the initiative began in 2010, we have recycled nearly 15 million mobile phones in the world.
We’re the only operator to offer an end-to-end operation to help protect the environment and create jobs in France and Africa.
In France, all of our profits from recycling are donated to our partner Emmaüs International.
By promoting recycling, we’re anticipating a change in environmental law that will promote a circular economy through four ambitions that we also uphold:
- Put an end to waste to preserve natural resources
- Strengthen consumer information;
- Lobby manufacturers to transform manufacturing processes
- Improve waste collection and help combat illegal dumping
It’s easy to recycle your phone
All you need to do is stop by an Orange shop and drop the phone off in the recycling bin provided. For extra security, we make sure all your personal data is wiped from the phone.
We offer a recycling facility in:
Belgium, France, Slovakia, Romania, Luxembourg, Poland, Spain and Moldova (from September 2020).
34% of respondents said they would consider a reconditioned phone to promote recycling and reuse.
(source: Kantar TNS).
Already 60% of French people have bought a second-hand product in the last 6 months. Nearly a quarter have now bought a pre-loved smartphone, a trend that’s increasing strongly among 16-34 year olds.
(source: Harris Interactive Cetelem, Opinion Way).
Reconditioned is double as good
Greener for the planet and kinder on your wallet! As well as all the latest devices on the market, Orange is now offering a range of reconditioned phones at competitive prices.
Warranty: Orange includes a one-year warranty with all brands of refurbished phones.
Today in France, nearly 100 million used smartphones lie dormant at the bottom of a drawer. We usually upgrade our phones every two years even though in 88% of cases there’s nothing wrong with them.
Your old phone is probably still worth something…
Simply bring your unwanted device into an Orange shop in return for a discount or voucher based on the current market value.
You can also use the trade-in value of the phone towards the purchase of your next phone from a selection of manufacturers.
We offer phone buy-back in:
Belgium, France, Romania, Luxembourg, Poland, Spain, Moldova. You can use the online calculator to work out how much your phone is worth, but you can only trade it in at an Orange store.
78% of Orange customers want their phones to be more easily repaired. Fixing everyday phone problems saves on costs and avoids the hassle of re-entering contacts and reconfiguring apps.
As an added bonus, Orange often offers a replacement mobile while yours is in for repair.
We offer phone repair in:
Belgium, Slovakia, Romania, Luxembourg, Poland and Spain. Moldova (from 2021).
Support our partner
For each mobile phone collected in France, €2 is donated to Emmaüs International, which is a great way to support this worthwhile case.
How many phones have we collected?
390,000 phones collected per year
13 mobiles returned for each 100 mobiles sold in store
€55 million in value saved by customers in 2019