Orange Bank is among the best players on the market in terms of everyday banking processes (opening an account, transfers, etc.). Significant efforts have been made since the launch of the offer, in November 2017, to make the processes quicker and more streamlined. In addition, this ranking is the result of the careful listening of the users’ needs and their inclusion from the moment the services are designed via the Customer Club, created in September 2018.

Visible and recognised by its customers, the improved quality of the Orange Bank app has led to a regular increase in the score on the Apple Store, which has now reached 4.4/5.
The wide range of contact channels and the possibility for the customer to choose the best channel are key. The relation-based model offered by Orange Bank, which combines digital – via mobiles and online – and human contact is part of this expectation. In addition to the 200 Orange shops approved as IOBSPs,1 where over 60 % of accounts are opened,2 there is also a Customer Relations Centre and a virtual advisor, Djingo. Since the launch, the bank’s customers have had almost 2 million conversations3 with Djingo.

In the first half of 2019, 20,000 new customers on average joined Orange Bank every month,  an increase of 43 % compared with 2018. The bank had 320,000 customers at the end of June, 60 % of whom performed more than one operation per week.2
In terms of uses, the customers particularly appreciate the instant balance, mobile payment and the ability to recharge the account using a bank card. By mid-June, 75 % of iOS customers had activated their Apple Pay mobile payment service.4

Stéphane Vallois, Deputy CEO of Orange Bank, said: “As the newcomer on the market, we are proud to be recognised for the second time. This result confirms our strategy of putting digital technology at the heart of the Orange Bank experience. We will continue to enrich this offer by putting trust and simplicity at the heart of our relationship with our customers.”

À propos
 d’Orange

Orange est l’un des principaux opérateurs de télécommunication dans le monde, avec un chiffre d’affaires de 42 milliards d’euros et 147 000 salariés au 31 décembre 2019, dont 87 000 en France. Le Groupe servait 266 millions de clients au 31 décembre 2019, dont 207 millions de clients mobile, 21 millions de clients haut débit fixe. Le Groupe est présent dans 26 pays. Orange est également l’un des leaders mondiaux des services de télécommunication aux entreprises multinationales sous la marque Orange Business Services. En décembre 2019, le Groupe a présenté son nouveau plan stratégique « Engage 2025 » qui, guidé par l’exemplarité sociale et environnementale, a pour but de réinventer son métier d’opérateur. Tout en accélérant sur les territoires et domaines porteurs de croissance et en plaçant la data et l’IA au cœur de son modèle d’innovation, le Groupe entend être un employeur attractif et responsable, adapté aux métiers émergents.

Orange est coté sur Euronext Paris (symbole ORA) et sur le New York Stock Exchange (symbole ORAN).

Pour plus d'informations (sur le web et votre mobile) : www.orange.com, www.orange-business.com ou pour nous suivre sur Twitter : @presseorange et @orange.

Orange et tout autre produit ou service d'Orange cités dans ce communiqué sont des marques détenues par Orange ou Orange Brand Services Limited.