Orange believes that Artificial Intelligence will only truly matter if it serves a purpose to humankind and addresses people’s most essential day-to-day needs. Making AI useful to people and the society is key for Orange, which is why the company has decided to put AI at the heart of its innovation model, as stated in the company’s Engage2025 strategic plan. AI, and data, will support the company’s growth and support its social and environmental goal, through 3 main priorities: making networks smarter, improving operational efficiency and reinventing customer experience.
Orange, through its enterprise branch Orange Business Services, also helps corporate customers benefit from AI and data, and transform their business through innovative customer experience services, the optimisation of business processes, consulting and cybersecurity services.
Orange’s AI values:
- Orange believes that AI must serve human beings and meet the most essential needs of their everyday life. It will open up new opportunities for the individual, the society and the planet.
- AI must be well-thought-out, and should be inclusive, responsible (respecting both the data security and the privacy of the user) and. This means:
- Developing business practices to improve our ability to detect and/or correct the various issues with some AI systems such as bias and results that aren’t easily explainable;
- Ensuring the use of well targeted, good quality data sets, under the right data governance.
- AI must contribute to the Group’s objective of achieving carbon neutrality by 2040, by helping reduce energy consumption in our networks and datacentres despite the explosion of usages.
About Orange
About Orange Orange is one of the world’s leading telecommunications operators. The Group aims to be the trusted partner for everyday digital life by providing individuals, businesses and communities with reliable connectivity and innovative services. As of the end of 2025, Orange connects 340 million customers (including MasOrange) across 26 countries and generated 40.4 billion euros in revenues.
As a trusted player, Orange leverages the excellence of its very high-speed broadband networks to deploy digital infrastructure in Europe, Africa and the Middle East. The Group is a European leader in fiber, with 100 million connectable households, and convergent offers. In France, Orange connects 34 million customers and was ranked No. 1 by the regulator Arcep for the quality of its mobile network for the 15th consecutive year. In Africa and the Middle East, the Group’s growth engine, Orange serves nearly 180 million customers and promotes digital and financial inclusion through its connected solutions.
Under the Orange Business brand, the Group supports companies in transforming their networks as well as in AI, trusted cloud and cybersecurity. Orange is also a major player in the wholesale market, where it has a leading global telecom infrastructure and significant capabilities for deploying and operating submarine cables. A committed innovator, Orange relies on 700 researchers and holds a portfolio of 11,000 patents.
Orange is listed on Euronext Paris (symbol ORA). More information: www.orange.com.
Orange and any other Orange product or service names mentioned in this material are trademarks of Orange or Orange Brand Services Limited.