In the face of this major crisis, telecommunications networks are vital to assist the population and support local authorities and associations. Orange’s fixed and mobile networks in the archipelago have been severely impacted by the cyclone. However, the Group is mobilizing its forces to restore basic communication means from this weekend in certain key zones. This will facilitate crisis management efforts and will allow residents to stay in touch with their loved ones. Core equipment including submarine cables and strategic sites on the islands, as well as emergency numbers, remain operational, further facilitating the repair efforts.

Once authorized by authorities, Orange’s local technical teams have started work on-site to assess the situation, maintain operations in strategic sites and begin repairs. Orange thanks them for their full commitment, energy and resilience in particularly challenging conditions.

Deployment of a Special Response Force

To support local teams, Orange is deploying assistance from Réunion and mainland France. A dedicated response team of around forty employees experienced in emergency situations will be deployed in the coming days. Orange is currently working on the logistical means to implement and transport personnel and equipment.

Orange has also sent six “SafetyCases”, a compact emergency telecoms device that can be used to restore communications when no other network is available. Using satellite technology, it will provide secure Wi-Fi connectivity in otherwise isolated areas. These devices will be used at certain priority sites, with others designated for public authority needs and port management.

Donation of 350,000 euros from the Orange Foundation

To meet the basic needs of the most affected residents, the Orange Foundation announces a donation of 350,000 euros to the French Red Cross. At the same time, Orange has launched an internal solidarity platform to allow employees to make their own donations and participate in the rebuilding effort. This exceptional fund will also be supplemented by the Orange Foundation.

Orange once again wishes to convey a message of solidarity to all the people impacted by this crisis in Mayotte, with a special thought for its employees and partners based locally.

About Orange

About Orange Orange is one of the world’s leading telecommunications operators. The Group aims to be the trusted partner for everyday digital life by providing individuals, businesses and communities with reliable connectivity and innovative services. As of the end of 2025, Orange connects 340 million customers (including MasOrange) across 26 countries and generated 40.4 billion euros in revenues.
As a trusted player, Orange leverages the excellence of its very high-speed broadband networks to deploy digital infrastructure in Europe, Africa and the Middle East. The Group is a European leader in fiber, with 100 million connectable households, and convergent offers. In France, Orange connects 34 million customers and was ranked No. 1 by the regulator Arcep for the quality of its mobile network for the 15th consecutive year. In Africa and the Middle East, the Group’s growth engine, Orange serves nearly 180 million customers and promotes digital and financial inclusion through its connected solutions.
Under the Orange Business brand, the Group supports companies in transforming their networks as well as in AI, trusted cloud and cybersecurity. Orange is also a major player in the wholesale market, where it has a leading global telecom infrastructure and significant capabilities for deploying and operating submarine cables. A committed innovator, Orange relies on 700 researchers and holds a portfolio of 11,000 patents.
Orange is listed on Euronext Paris (symbol ORA). More information: www.orange.com.

Orange and any other Orange product or service names mentioned in this material are trademarks of Orange or Orange Brand Services Limited.