Committed employees - 2021 edition

Description

Buying a reconditioned mobile is already a good thing to do. Installing eco-designed mobile applications is even better! Sustainable Business & Operations helps you rethink your digital services, to make them less energy-hungry, more efficient and, in a word: sustainable!

Key figures

230
employee ideas for implementing eco-design at each stage of an application project

250
developers using eco-design

4
external customers

Innovation

Our approach is doubly innovative: it was launched by employees, and it involves software, which is still not always eco-designed. We’re aware that we’re pioneering these good design practices, which are more respectful of the environment. And that’s what keeps us motivated.

Replication

Everyone can do their bit for the planet! We already share our deliverables and knowledge with all Orange teams via the corporate social network. Our tools are intended to be reused everywhere, including among our customers, who we’re already supporting in terms of using technology more responsibly.

Contribution to Engage 2025

Considering that 80% of the impacts of digital technology on the environment are linked to the design of products and services and their uses*, you’ll see why Sustainable Business & Operations is one more step to help Orange fight against climate change and achieve carbon neutrality. *source: Green IT – Global digital environmental footprint

Description

600 million Africans do not have access to an electricity grid. Orange Energy reduces the social and digital divide by democratizing access to electricity. The principle: customers subscribe via their mobile phone and receive an individual solar kit to supply their homes with electricity. An affordable and ecological solution to stay informed and connected!

Key figures

500,000
people have access to electricity for their primary needs

9 countries
where the initiative is already up and running

2,7
GWh of green energy available to the population

Innovation

Thanks to digital technology, we are the first to offer households on low incomes the option to pay for their service online, at times to suit their budget, while allowing them to continuously benefit from the solar kit. This flexibility is a real plus for our customers.

Replication

Since its launch in the Democratic Republic of Congo, Orange Energy has been replicated in 9 countries: Burkina Faso, Senegal, Côte d’Ivoire, Madagascar, Cameroon, Democratic Republic of Congo, Mali, Sierra Leone and Guinea. The format is the same: we purchase solar kits from partners, deploy the digital management platform that we developed specially, and then enable payments to be made via Orange Money, Orange’s electronic wallet.

Contribution to Engage 2025

We firmly believe that democratizing access to electricity improves everyone’s quality of life and increases the income of thousands of isolated or disadvantaged communities. Lighting your home, recharging your phone, allowing children to do their homework in the evening, getting information and relaxing in front of the television, but also generating new income through the internet or by renting a space in your refrigerator – all of this and more becomes possible. And as an added bonus, our solution reduces the carbon footprint of households that depended on wood fires or an oil lamp before.

Description

To help everyone on their road to digital technology, the Livebox Coup de Pouce offer is aimed at low-income families with little or no digital access. It helps people reduce their telecommunications bills while remaining connected and includes an internet bundle and low-cost reconditioned computer. The added bonus: it also includes a workshop on safer web surfing!

Key figures

8,542
"Coup de Pouce" customers

23%
of people subscribing to the offer had no internet access before

9
out of 10 customers recommend the tariff to their contacts

Innovation

Innovation is even more meaningful when enables progress for everyone. Our offer is innovative because it responds to a key social issue – digital inclusion – while contributing to the Group’s core business activity. The other novelty is the provision of refurbished Orange computers to benefit people from disadvantaged backgrounds.

Replication

We firmly believe that sustainable development is a great source of value creation for the company. That’s why it is easy to replicate our action! All you need is help from social impact experts, a highly motivated team and management support.

Contribution Engage 2025

The Livebox Coup de Pouce has a real impact. 23% of people subscribing to the offer had no internet access before. Households save an average of €220 per year on their telecommunications expenses. It is also a great illustration of our Orange purpose.

Description

Digitaliada is a unique educational platform. It provides access to thousands of educational resources to children across Romania. As a truly interactive digital tool and learning community, it is also revolutionizing teaching methods, as evidenced by its integration into the country’s school curriculum!

Key figures

35,000
pupils, teachers and parents registered in Romania

Plus de 4,000
free online educational resources

1,000
free online educational resources

Innovation

It’s a simple fact that schools often have access to digital technology, but they only use it occasionally. Digitaliada is innovative by focusing its action on teachers and their students. Teachers are trained to adopt digital tools. Pupils, curious and motivated, also help create resources.

Replication

Great news! Digitaliada is fully replicable and customizable. It is based on three ingredients: resources, training and an online platform. Open-source resources can be translated and used in other countries. Best practices and user guides are also under development and can be shared.

Contribution to Engage 2025

We dream about giving all children the same opportunities to learn and succeed, and in particular those who are the most disadvantaged or who live in the most rural areas. This ambition has been reinforced by the pandemic as it has accentuated inequalities, particularly in terms of accessing digital technology. Please join us to make this dream come true…

Description

In 2020, we produced our first 100% recycled plastic SIM card. This was a great achievement in the context of the health crisis, and we owe it to the diligent collaboration of our Orange and Thalès teams. Our Group is therefore the first operator in the world to offer a sustainable SIM card!

3 chiffres clés

1_st
100% recycled plastic SIM card in the global telecoms sector

0
non-recycled plastic

100 000
premières éco cartes produites et livrées

Innovation

Our recycled plastic SIM card meets the same standards as a conventional SIM card. And that’s innovative! It withstands operating temperatures of 70°C when we know that more recent 5G-enabled smartphones are designed to withstand up to 60°C.

Replication

It’s easy to replicate this card. It is produced in the Orange brand which is identical throughout the world. The supplier is already working with Orange and a single price has been negotiated for the Group. The only adaption needed is the SIM profile (International Circuit Card Identifier) that’s unique to each country. That’s it!

Contribution to Engage 2025

It’s easy: the switch to eco-SIMs will allow Orange Belgium to reduce its CO2 emissions by 14 metric tons per year, the equivalent of the annual energy consumption of three Belgian families. We’ll let you work out the positive impact at Group level, when you consider we buy no less than 100 million SIM cards per year!

Description

With our brand-new range of 100% cardboard and paper packaging, Orange’s commitment to the environment is visible to customers around the world. We have succeeded in creating recycled packaging that looks modern, needs no plastic or glue, and is completely recyclable after use!

Key figures

100,000
items of eco-friendly packaging already produced

7
Orange countries have already adopted it

6
industrial partners on board

Innovation

This packaging combines the Orange brand identity with its commitment to the planet, a first for our Group. And it shows! We have honored our requirement to use only raw recycled material to minimize our impact on the environment while taking the various local constraints of each country into account.

Replication

We have designed this packaging for use in all countries. The cardboard box is universal. The label that seals it can be personalized with local communication, product names and key visuals that emphasize the product design. Result: this product has already launched in 7 Orange operating countries.

Contribution to Engage 2025

Savings in raw materials speak for themselves: we’re using a minimum amount of cardboard and paper and absolutely no plastic, metal or glue. It can be applied to millions of items of packaging across all countries to contribute to Orange’s net zero carbon objective.

Description

In Sierra Leone, energy production is a huge challenge: out of a population of 7.8 million people, 92% have no access to energy. But the sun shines for most of the year! This is an excellent reason to replace the traditional energy sources at our telecom sites with solar power. It is economical, ecological and it improves our quality of service.

Key figures

225
sites equipped with solar panels

56
% of sites are solar powered

612
kWh solar energy consumed per site each month

Innovation

What’s new is the ability of a Group subsidiary to go so far in its transition to renewable energies. Faced with a challenging situation, we found a local solution that proves that we can combine business objectives, customer satisfaction and a positive impact on the environment.

Replication

We firmly believe that this is a great solution for sub-Saharan Africa, where nearly 630 million people live without stable access to electricity. Power shortages and frequent blackouts jeopardize Orange’s ability to provide quality customer service. It's time to take this step!

Contribution to Engage 2025

By using solar power at our telecom sites, we are reducing the average uptime of our equipment by 27% and saving 100,000 liters of fuel per year. This is a significant contribution to Orange’s carbon neutrality target. Our dream: a head office that runs on 100% renewable energy. We believe we can achieve it!!

Description

Let Me Help is a digital platform that connects volunteer employees and customer service teams needing reinforcements to respond to the exponential increase in calls during a period where, during the various lockdowns, connectivity and digital tools became even more essential. Let Me Help expresses the solidarity and commitment of 700 Orange employees who volunteered to respond to customers in lockdown and answer their calls for help using their digital tools.

Key figures

700
volunterres

5000
customers supported

88%
satisfied customers

Innovation

We are proud in our agility to put together this bold new experience in record time. Thanks to adaptive governance, efficient and fast-paced meetings and a specially designed digital platform, we successfully mobilized employees to help outside their usual activity. The team was galvanized by their sense of purpose to help our customers and support our customer advisors.

Replication

A real change for the future: “to capitalize on everything we have managed to do in times of crisis when we didn’t dare before ... when there is a real use and it makes sense, the barriers come down”. This is precisely what two countries in the Orange Middle East & Africa region have done by replicating the initiative.

Description

Spain was hard hit during the Covid-19 pandemic, and thousands of patients had to isolate on wards with no visits allowed from their loved ones. Keen to help where they could, our teams joined forces to maintain these essential family ties virtually, by distributing smartphones and tablets and supporting their handling and uses, especially video, via a dedicated hotline run by 65 volunteer employees.

3 chiffres clés

More than 10,000
Smartphones, tablets and SIM-enabled routers with internet connectivity

1,112
hospitals and care homes equipped and more than 3,500 medical staff involved

94,500
beneficiaries, patients and residents

Innovation

We changed our ways of working to respond to the emergency. Prioritization, speed and continuous improvement were all essential to bring our free connectivity solutions to those who needed them the most. For us, it’s obvious, innovation means to think and act differently!

Replication

For our project we worked in agile mode, which is a well-known and proven process that’s easy to duplicate. Why did we succeed? Through incredible collaboration with all of our healthcare stakeholders and above all the altruism of our teams, ready to go the extra mile to be useful to as many people as possible.

Description

Technicians and project managers working in the Intervention Unit volunteered to work in environments at high risk of Covid-19 contamination, such as isolation wards in hospitals, care homes, health centers and more. They carried out maintenance and, where necessary installed the Orange network, so vital during the health crisis, in the region most seriously affected during the first wave: the Grand Est. Their name: the Special Intervention Force.

3 chiffres clés

160
volunteers

10
interventions per month during the first lockdown

+ 600
hours of PPE training

Innovation

Our Special Intervention Force is very special and unique. Thanks to an amazing team spirit, it remained 100% committed, dedicated and agile.

Replication

So that the Force is with you… unite your team towards a single goal, accept people for who they are, involve them in the process and keep in regular touch, reassure them about final decisions, without forgetting to communicate about the achievements and customer satisfaction, because that is what motivates!

Contribution to Engage 2025

We already proved it: Orange’s commitment is real, even in times of crisis. Our action has given our customers a unique experience. It reflects the business we want to build for tomorrow, incorporating the skills and commitment of its teams.

Description

The African continent dreamed of it, Orange did it! Djoliba is the first unified, very high-speed pan-African network. A technological feat and a new economic model that is revolutionizing the wholesale telecoms market. Thanks to this network, 330 million people in Africa will benefit from quality connectivity and exciting opportunities for digital development.

Key figures

8
African countries interconnected

20,000
km of terrestrial network and submarine cables

24
months’ deployment thanks to the collaboration and coordination of hundreds of technical experts

Innovation

With Djoliba, innovation is everywhere! The network directly interconnects 8 African countries offering seamless and secure very high-speed connectivity. Built in collaboration with an unprecedented number of partners, it was deployed in all countries simultaneously and then interconnected at the borders.

Contribution to Engage 2025

By deploying this network, Orange has made a long-term commitment to providing better access to connectivity for operators and businesses, as well as promoting digital inclusion, which is a major development priority for Africa.

Description

Women entrepreneurs also deserve the best support! For them, we created the #femmesentrepreneuses offer which includes discounted tariffs and 4 months of free website support. And because customers are not all just around the corner, 4 months of ByPath for free to prospect more effectively using AI.

Key figures

100
women entrepreneurs benefit per year

30%
reduction on all tariffs and offers

€130k
of subsidized discounts per year

Innovation

Only 10% of start-ups are founded by women! So to shake things up, we’re supporting all female entrepreneurs in their business development, thanks to an exclusive tailor-made package combining the best Orange AI innovation.

Replication

It is possible to develop this offer across the Orange footprint. We even recommend it! We promise we won’t charge you copyright! We love promoting diversity so we should extend it to all start-ups and players in the Social and Solidarity Economy.

Contribution to Engage 2025

At Orange, diversity and equal opportunities are more than just words. #femmesentrepreneurs is one of many initiatives we run to promote women’s digital inclusion. It is an opportunity and a source of pride to support women in their entrepreneurial adventure using all the strengths of a Group like ours.