Our structured approach
to effective due diligence

Our duty of vigilance plan is built on a risk mapping of environmental and human rights issues across our entire value chain. This risk map is divided into 3 categories : health, safety and human security risks, human rights risks, environmental risks.
Each Group entity and division updates this mapping annually, providing both global and localized views of the issues.
The CSR department coordinates the implementation of the plan in collaboration with key functions: internal control, risk management, procurement, human resources, security, legal and the operational divisions. Together, these teams ensure the plan is implemented according to three key criteria: appointing a lead in each entity, adapting the plan locally and securing approval from the relevant governing body.

Right content

Our duty of vigilance isn’t just a legal requirement — it’s an ethical commitment central to our purpose

Christel Heydemann
Christel Heydemann
CEO of Orange

Our structured approach

to effective due diligence

Right content

Our duty of vigilance isn’t just a legal requirement — it’s an ethical commitment central to our purpose

Christel Heydemann
Christel Heydemann
CEO of Orange

Our duty of vigilance plan is built on a risk mapping of environmental and human rights issues across our entire value chain. This risk map is divided into 3 categories : health, safety and human security risks, human rights risks, environmental risks. Each Group entity and division updates this mapping annually, providing both global and localized views of the issues. The CSR department coordinates the implementation of the plan in collaboration with key functions: internal control, risk management, procurement, human resources, security, legal and the operational divisions. Together, these teams ensure the plan is implemented according to three key criteria: appointing a lead in each entity, adapting the plan locally and securing approval from the relevant governing body.

 

Double materiality, an integrated view of our impact

Bloc Two Columns Image
Hommes analysent des données - finance
The complementarity between our duty of vigilance plan and the European CSRD significantly strengthens our approach, while guiding our prevention and remediation efforts. And we’re not slowing down! In 2024, we engaged in structured dialogue with 128 stakeholders, which allowed us to identify 32 material Impacts, Risks, and Opportunities (IROs). Updated in 2025, these 29 IROs guide all our prevention and remediation actions.
This coordinated approach improves alignment between our vigilance plan, the Group’s risk mapping and the impacts identified through the double-materiality assessment. For each material IRO, we define policies, action plans and indicators (where relevant) , ensuring overall coherence in our responsibility approach.
Bloc Two Columns Image
Hommes analysent des données - finance
 

Vigilance
at the Group level

That’s the percentage of the Group’s consolidated turnover covered by local vigilance risk mapping, demonstrating how widely our duty of vigilance plan is deployed across all our entities.

Right content
Bloc Exergue Item
91 %

The percentage of the Group’s consolidated turnover

Vigilance

at the Group level

Right content
Bloc Exergue Item
91 %

The percentage of the Group’s consolidated turnover

That’s the percentage of the Group’s consolidated turnover covered by local vigilance risk mapping, demonstrating how widely our duty of vigilance plan is deployed across all our entities.

 

Our measurable progress and our vision for the future

Bloc Two Columns Image
Réunion dans un open space
2024 marked an important milestone in ongoing efforts to strengthen our framework. Thanks to the new European CSRD (Corporate Sustainability Reporting Directive), we can now more effectively structure our actions on duty of vigilance risks in line with the directive’s requirements on managing negative impacts.
Orange Duty of Vigilance Plan 2024
Bloc Two Columns Image
Réunion dans un open space
 
Duty of vigilance reshapes the way we take action;

Our duty of vigilance plan goes beyond simple regulatory compliance. It fundamentally changes the way we work and make decisions. More below on how this preventive approach enhances our positive impact and creates value for all our stakeholders.

 

Strengthened governance

Description
Orange’s Board of Directors and Executive Committee are now directly involved in overseeing the duty of vigilance plan . This oversight at the highest level ensures that our business strategy stays fully aligned with our sustainability commitments.

Integrating our vision into the value chain

Description
Our combined approach helps us better address challenges across our entire value chain, from our suppliers to the impact our products and services have on end users and communities.

Improving the structure of action plans

Description
Thanks to the new CSRD directive and recent regulatory developments, we’ve improved our methodology for assessing duty of vigilance-related risks. Entities can now carry out this process within a more structured framework that aligns with legal requirements, while still accounting for local contexts.