Cloud, AI, cybersecurity: strengthening expertise
Digital roles are evolving fast, and skills need to keep pace. To meet this challenge, Orange has structured a development strategy that combines continuous learning, career transitions, and tailored support.
Through the Orange Perspectives program, employees can train for in-demand, evolving, or emerging roles, with learning paths designed around their individual needs.
The Group’s hybrid learning model, which comprises 10 % formal training, 20 % peer learning, and 70 % hands-on experience, allows employees to progress at their own pace and move into new roles, even those far from their original background.
Some areas are a clear priority, including cybersecurity, cloud, data, and AI, as they are already reshaping both roles and market expectations. Between 2023 and the end of 2025, 22,000 certifications were obtained and more than 6,000 Orange Business employees completed upskilling or reskilling programs Training partnerships with leading institutions (ESSEC, Mines de Paris,...), access to an internal learning platform, and personalized support help strengthen expertise while also making Orange more attractive in a highly competitive talent market.
En interne, les retours confortent sur les atouts de la dynamique enclenchée. Pour les équipes RH et les managers, ces parcours sont même devenus un levier essentiel pour anticiper les besoins du marché.
Training internally not only secures scarce skills, but also ensures teams already understand customer needs and Orange Business ways of working.
-
81 000 Orange employees trained in AI and data since 2021
-
1 800 internal career transitions planned between 2025 and 2027 through Orange Perspectives
-
22 000 certifications obtained by Orange Business employees since the program began
-
6 000 Orange Business employees engaged in upskilling or reskilling since 2023
Career transitions: opening new opportunities
Reskilling programs are creating opportunities for a wide range of profiles. Network technicians are becoming data analysts, customer advisors are moving into cybersecurity, and billing managers are transitioning into Digital Delivery Manager roles.
For Emmanuel, a manager, welcoming employees in transition is “a great opportunity to strengthen teams and bring fresh perspectives”. Employees highlight the quality of support, strong group dynamics, and the value of hands-on experience. “My program lasted six months, combining training and immersion alongside expert mentors. The support teams were always available and did everything they could to help us succeed,” says Laurence, Digital Delivery Manager.
Estelle, now a Customer Success Manager after 25 years in other roles, points to “a strong cohort and demanding training”. For many, these programs offer the chance to align their careers with their aspirations while contributing to collective performance. “Our company gives us the opportunity to retrain and move into new roles,” says Nicolas, now trained as a generative AI and agentic development engineer.
Maturity, curiosity, engagement: everything to gain
On the ground, the impact is immediate. Immersion and mentoring help employees become operational quickly.
“What I appreciated most was the transition into my new role. I was immediately assigned to client projects and really valued the onboarding support,” says Jérémie, now a GenAI development engineer.
“The value of career transitions is bringing in people with different backgrounds who add new perspectives and depth to the role,” says Laurent Jankowski, Senior Manager. Managers are seeing the same trend across teams. Profiles from finance, marketing, and sales are bringing leadership, curiosity, and creativity, which are key assets for tackling new challenges..
For employees, these transitions often mark a turning point. “You have to step outside your comfort zone, but it’s worth it,” says Stéphane, now a Digital Delivery Manager after 12 years as a trainer. Louise, now a project buyer, highlights “the support and encouragement” that helped her make the move. These experiences show that investing in skills means investing in the future.
