Our duty care standards

At Orange, vigilance is not just a word, it is a concrete commitment that translates into measurable actions.

Our duty care standards

At Orange, vigilance is not just a word, it is a concrete commitment that translates into measurable actions.

Responsibility and compliance in our day-to-day work

Our ethics and compliance approach is central to our purpose as a company. It is built on our Code of Ethics, which defines four fundamental commitments: respect, integrity, quality of service and team spirit. This responsible governance framework is applied at every level, from the Board of Directors to the Compliance Officers across all our entities. Our anti-corruption policy affirms our zero-tolerance stance toward unethical practices, while our Supplier Code of Conduct — attached to all our agreements — makes our expectations clear across our supply chain. Our commitment is also reflected in our Partners to Net Zero Carbon program and in our inclusive purchasing from organizations providing supported employment for people with disabilities. 

 

Find out more about our commitments to responsible practices

 

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Jeune fille en train de sauter sur une corde
Anticipating risks, creating sustainable value

In 2022, we introduced a double-materiality assessment process to determine the issues that matter most. This process allows us to analyze both the impact of our activities on people, society and the environment (impact materiality) and how environmental, social and governance issues affect our business performance (financial materiality). Through this collaborative method, we identified 29 priority Impacts, Risks and Opportunities (IROs) for the Group. For each of them, we have established a robust management system with clear policies, targeted action plans and measurable objectives that chart our action and progress, year after year.

  Learn more about how we manage risks and their impacts

 
Bloc Exergue Item

At Orange, we engage continuously with all our stakeholders, including our employees, customers, NGOs and public authorities, to better understand their expectations and anticipate emerging issues.

 

 

Listening
to learn

At Orange, we engage continuously with all our stakeholders — including our employees, customers, NGOs and public authorities — to better understand their expectations and anticipate emerging issues. This ongoing dialogue, highlighted in the many publications available in our CSR media library, encourages us to adapt our actions to leverage the positive impacts of our activities while reducing negative impacts and risks for our business. It also enhances our contribution to public debate, especially on sensitive topics such as European digital sovereignty, data protection and the development of responsible artificial intelligence. More than ever, stakeholder engagement is a key part of our day-to-day work, enabling us to build concrete partnerships that help us address tomorrow’s challenges.

Learn more about our contributions

Discover our media library

Right content
Bloc Exergue Item

We engage continuously with our employees, customers, NGOs and public authorities to better understand their expectations and anticipate emerging issues.

Listening

to learn

Right content
Bloc Exergue Item

We engage continuously with our employees, customers, NGOs and public authorities to better understand their expectations and anticipate emerging issues.

At Orange, we engage continuously with all our stakeholders — including our employees, customers, NGOs and public authorities — to better understand their expectations and anticipate emerging issues. This ongoing dialogue, highlighted in the many publications available in our CSR media library, encourages us to adapt our actions to leverage the positive impacts of our activities while reducing negative impacts and risks for our business. It also enhances our contribution to public debate, especially on sensitive topics such as European digital sovereignty, data protection and the development of responsible artificial intelligence. More than ever, stakeholder engagement is a key part of our day-to-day work, enabling us to build concrete partnerships that help us address tomorrow’s challenges.

Groupe de personnes regardant un écran de téléphone
Orange, a committed advocate

When it comes to the major digital challenges of today — ecological transition, European sovereignty, artificial intelligence and cybersecurity — we don’t simply stand by : we speak up and actively contribute to discussions shaping the future of our sector. Our advocacy is transparent and responsible, and we are registered with official bodies including France’s HATVP and the EU Transparency Register. In Brussels, we promote our “EuropeInside” vision (link to media library) for an innovative, competitive and responsible digital single market. Beyond advocacy, we take concrete action by securing funding for both R&D and the rollout of strategic infrastructure — from submarine cables to Project Sylva, dedicated to building a sovereign telco cloud.

Learn how we contribute to public debate